Coordinator, Operations Jobs

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.
In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
About The Role
We’re looking for a Coordinator, Operations, to join our growing team!
What You'll Do Here

• Identify the actions needed in real time to optimize team performance.
• Ensure the continuous improvement of customer service by targeting the needs of agents and being responsible for the implementation of action plans to achieve the performance objectives of the team.
• Hold coaching meetings on call quality and integrity on a monthly basis with all agents.
• Listen to live and deferred calls in order to calibrate calls and coach agents on an ad hoc basis.
• Identify the actions required in real time to optimize the performance of technological tools and keep track of problems encountered.
• Coordinate daily operations and participate in various projects in support of the unit director.
• Plan, coordinate and optimize the schedules of our employees according to the needs of the team.
• Ensure effective communication with the various provinces and departments in order to achieve the level of service established by the company.
• Manage the technical administration of our platforms while maintaining direct contact with our service provider.
• Actively participate in the recruitment of new agents as well as the planning of their training and integration.
• Generate various performance reports.
• Design and deliver refresher training to agents.

What You Bring To The Table

• Be customer-oriented
• Knowledge of database management (an asset)
• [Education Required]
• Excellent learning skills and adaptation to change
• [Years of experience]
• Can multitask and be organized
• Demonstrate autonomy and flexibility
• Demonstrate thoroughness and attention to detail
• Can make quality decisions at the right time
• Team-oriented and strong commitment
• Can manage stress well
• [Bilingual (French and English)]
• Good knowledge of Excel, Word

What We Offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Flexible work arrangements
• An extensive flex pension and benefits package, with access to virtual healthcare
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A financial rewards program that recognizes your success
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• An annual wellness account that promotes an active and healthy lifestyle
• Inspiring leaders and colleagues who will lift you up and help you grow
• Possibility to purchase up to 5 extra days off per year

We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.