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Assistant Manager, Sales Jobs
Company | Holt Renfrew |
Address | Calgary, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-03 |
Posted at | 10 months ago |
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Assistant Manager, Sales
The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.
Specific responsibilities include (but are not limited to) the following:
Le/la directeur(trice) de ventes adjoint(e) soutient le/la directeur(trice) de ventes en assurant la supervision et l'orientation au jour le jour des conseillers dans le but d'atteindre les normes les plus élevées en matière de vente et de service dans le secteur du luxe.
Les responsabilités spécifiques comprennent (sans toutefois s'y limiter) ce qui suit :
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Assistant Manager, Sales
The Assistant Manager, Sales supports the Manager, Sales by providing day to day supervision and guidance to associates in an effort to achieve the highest standards of luxury sales and service.
Specific responsibilities include (but are not limited to) the following:
- Maintain all Health & Safety practices to code
- Maintain high standards of merchandise presentation at all times
- Actively participate as a training facilitator for sales and service programs and other company training programs as required
- Resolves customer issues and/or complaints and keeps manager informed
- Provides input into associate performance assessments and appraisals, performance improvement plans
- Assist in the launch and maintenance of selling tools and sales and service programs
- Provide sales floor supervision by spending the majority of the time on the selling floor
- Assists associates in developing, maintaining and growing an active store client base and strong customer relationships
- Provide feedback to Manager, Sales on inventory performance, merchandising presentation standards, customer trends and issues
- Model leadership behaviours that promote a culture of open communication, employee development and trust
- Assigns work and assignments to associates as required
- Participates in the recruitment and selection of associates
- Perform other duties as assigned
- Assists in organizing and conducting regular department team meetings and helps keep the team informed on upcoming sales and service initiatives
- Coach and train associates to maintain luxury standards and achieve customer service targets
- Makes recommendations on changes and/or solutions to enhance customer sales and service standards
- Maintain day to day operational awareness of leased businesses within area to ensure seamless customer service, elevating issues to Manager as required
- Proven track record of exceeding sales and profit targets
- Is adaptable and comfortable with change
- 1-3 years supervisory experience with accountability for sales and service
- Retail selling experience in a luxury environment preferred
- Confident and effective communication (written & verbal) and interpersonal skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Entrepreneurial spirit
- Contribution to financial objectives
- Individual objectives linked to the achievement of department goals
- Feedback from internal and external clients
Le/la directeur(trice) de ventes adjoint(e) soutient le/la directeur(trice) de ventes en assurant la supervision et l'orientation au jour le jour des conseillers dans le but d'atteindre les normes les plus élevées en matière de vente et de service dans le secteur du luxe.
Les responsabilités spécifiques comprennent (sans toutefois s'y limiter) ce qui suit :
- Effectuer les autres tâches qui lui sont assignées
- Aider les conseillers à développer, à maintenir et à cultiver une clientèle active et des relations solides avec les clients
- Participer à l'organisation et à la conduite des réunions régulières de l'équipe du service et aider à tenir l'équipe au courant des initiatives à venir en matière de ventes et de services
- Participer activement en tant qu'animateur de formation aux programmes de vente et de service, ainsi qu’à d'autres programmes de formation de l'entreprise, au besoin
- Aider au lancement et à l'entretien des outils de vente et des programmes de vente et de service
- Résoudre les problèmes ou les plaintes des clients et tenir le/la directeur(trice) au courant
- Maintenir au jour le jour la sensibilisation opérationnelle des entreprises concédées afin d'assurer un service à la clientèle sans faille, en transmettant les problèmes au/à la directeur(trice), au besoin
- Participer à l'évaluation et à l'appréciation du rendement des conseillers et aux plans d'amélioration du rendement
- Maintenir en tout temps des normes élevées en matière de présentation des marchandises
- Maintenir toutes les pratiques en matière de santé et de sécurité conformément au code
- Faire des recommandations sur les changements ou les solutions visant à améliorer les normes de vente et de service à la clientèle
- Assigner le travail et les affectations aux conseillers, au besoin
- Participer au recrutement et à la sélection des conseillers
- Adopter des comportements de leadership qui favorisent une culture de communication ouverte, de perfectionnement des employés et de confiance
- Assurer la supervision de l'aire de vente en passant la majorité de son temps dans l'aire de vente
- Fournir une rétroaction au/à la directeur(trice) de ventes sur le rendement des stocks, les normes de présentation du marchandisage, les tendances et les problèmes des clients
- Offrir du mentorat et former les conseillers afin de maintenir les normes de luxe et d’atteindre les objectifs de service à la clientèle
- Une expérience prouvée de dépassement des objectifs de ventes et de profit
- Une maîtrise de la suite Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Un esprit d'entreprise
- De l’expérience en vente au détail dans un environnement de luxe de préférence
- Des compétences en communication (écrite et verbale) et en relations interpersonnelles confiantes et efficaces
- Une capacité d’adaptation et est à l'aise avec le changement
- De 1 à 3 ans d'expérience en supervision avec responsabilité de la vente et du service
- Excellente communication en français et en anglais
- Rétroactions des clients internes et externes
- Contribution aux objectifs financiers
- Objectifs individuels liés à la réalisation des objectifs du service
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