Assistant Director, Student Systems

York is a leading international teaching and research university, and a driving force for positive change. Empowered by a welcoming and diverse community with a uniquely global perspective, we are preparing our students for their long-term careers and personal success. Together, we can make things right for our communities, our planet and our future.

To advance the Division of Students' vision as "Partners in Student Success'', the the Assistant Director, Student Systems leads the Systems team in the delivery of student-facing systems that are exceptional, student-centered, and responsive to the needs of York University's diverse student population. The Office of the University Registrar (OUR) provides services to all York prospective and current students supporting their interest in the institution, exercising the divisional values of Courage, Connection and Empathy, through recruitment, admissions, all registrarial functions, grades, academic standing, financial aid support, student services, student systems through to graduation. The OUR has a unique opportunity to provide high level, student-centered service from a student's first interaction with the University through every step to graduation.

Under the direction of the Director, Student Systems, the Assistant Director, Student Systems will be accountable for the success of unit specific strategies, operations, work processes, and enhancement initiatives. This position will lead the Student Systems team and contribute towards establishing and reinforcing cultural change for a new service delivery model in the unit. As a key collaborator and partner, the Assistant Director will build a positive and supportive environment, working in collaboration with internal and external stakeholders to provide excellent service delivery and agility in the support of partner units in the OUR including Student Financial Services, Student Records & Scheduling, Student Recruitment & Admissions, and Student Support & Advising, as well as with services delivered by other teams from across the University,

To be considered for this opportunity, you will bring the following:

Education:

• University degree preferably in Computer Science, Information Technology or Business Administration with a focus in business information systems. Master's degree preferred.

Experience:

• Experience in leading systems and data integration projects.
• Experience in data management, data governance and data quality practices.
• Experience in leading, coaching and building a high-performance team.
• Experience as technical lead in the implementation and/or support of a Student Information System or an Enterprise Resource Planning (ERP) system or equivalent.
• Demonstrated experience and success in strategic planning and execution.
• Leadership experience in service excellence initiatives including technical program and project management, process improvement, change management and risk analysis.
• Supervisory experience in a unionized environment.
• Three (3) years hands-on experience providing direct support to cross-functional teams and stakeholders in systems enhancements, maintenance, and operations of business information systems.
• Experience in the higher education industry is preferred.
• Minimum of 6 years relevant professional experience inclusive of: Four (4) years in a people management role with direct application support and systems projects responsibilities with working knowledge of information technologies (on-premises, cloud, etc.), preferably in a university environment in areas pertaining to the Registrar's Office.
• Demonstrated experience and success in providing and/or creating conditions for service excellence for a variety of stakeholders such as students, faculty, clients, customers, colleagues, users, etc.

For full position details, including skills and knowledge requirements, and to apply to this exciting opportunity visit the External Career Portal (www.yorku.ca/jobs) and refer to posting 108135.

We offer comprehensive benefits and access to superb educational and recreational facilities. For more information on what York has to offer U please visit: http://hr.info.yorku.ca/benefits