Systems Administrator - Canada

Resource Label Group, LLC is a leading full-service provider of label and packaging solutions with a diverse product offering which includes pressure sensitive labels, shrink sleeves, RFID/NFC technology, sustainable product solutions, scent activation technology, pharmaceutical packaging and fulfillment services. Resource Label provides products and services for the food, beverage, chemical, household products, personal care, nutraceutical, pharmaceutical, medical device, and technology industries. With twenty-seven locations across the U.S. and Canada, Resource Label Group provides national leadership and scale to deliver capabilities, technologies, systems, and creative solutions that customers require.

As Resource Label Group continues to grow, we are always looking for talented individuals to join our team! Every person in our company contributes to our success. We offer an employee centric, collaborative culture that is technology driven and focused on delivering valuable, creative solutions. Our core values embody the way we interact with each other just as it influences the way we interact with clients.

Resource Label Group is seeking a Systems Administrator to join RLG Canada in Toronto! The Systems Administrator is primarily accountable for troubleshooting and resolving client issues that require advanced technical knowledge. This role is the point person for all local issues, contributes to the learning development of all desktop staff and will assist in the design and completion of both new and existing projects.

• Installing, Configuring and Administering Windows Server 2012/2016/2019/2022.
• Participate as a team member in a larger IT environment for the continuous improvement of overall IT operations and the support of smaller facilities that do not have dedicated IT personnel. Assist in effectively supporting a growing user base across a geographically distributed environment.
• Coordinating and resolving issues with MSP, ISP, standard and proprietary software vendors.
• Understand when issues need to be escalated to Corporate IT group.
• Accountable for resolving non-emergency & emergency issues escalated from desktop support for Windows PC, MacOS Systems, Windows Servers, plant floor data collection, and any other IT related equipment at the assigned facilities.
• Fully understand, implement, and keep track of changes to corporate IT standards and policies.
• Prompt response and resolution of issues for end users.
• Willingness to travel as necessary up to 25% and support a 24/7 production environment.
• Managing VMware 7.0+ environments.

Technical Skillset

• VMware VM Creation, adding and adjusting disk space to a VM, P2V, V2V, span hard drive across datastores, VM management via vsphere, VM templating, VM resource management.
• Proactive/Backups Setup and restore backup jobs, document backup jobs for audit purposes, Synology NAS administration and troubleshooting.
• Group Policy Identifying folder redirection, identifying and updating/verifying policy on workstation, adding sites to trusted sites GPO, troubleshooting group policies not applying, connect group policy management to another server, link/unlink a GPO, apply a group policy to a group, setup internet settings GPO for server 2012/2016, setup and troubleshoot folder redirection policy, recreate default GPOs, import GPO from another domain.
• File Permissions Adding, modifying, or removing permissions, sharing folders, assigning permissions (group vs individual), proper permissions for common shares, restore form shadow copy, configuration of shadow copy, knowledge of non/authoritative restores, configuration of role-based access control.
• Microsoft Exchange / O365 Azure Account & Mailbox management, Distro group management, basic MX record and blacklist troubleshooting, shared calendar, understanding of email headers, understanding of non-delivery reports, external DNS management, exchange reporting through power shell, email encryption.
• DNS Troubleshooting DNS services on server, Creation & management of internal and external DNS zones, records, root hints, DNS forwarders and metadata cleanup.
• DHCP Reservation management, troubleshooting scope conflicts, understanding of exclusions, configure conflict detections, creating and activating scopes, authorizing server, move devices to new VLAN, determine size of subnet, setup failover, configure IP helper in router, migrate DHCP scope, setup scope options, resolve IP conflicts.
• Active Directory Domain Controller creation, AD design management and configuration of advanced features, Manual replication through sites and services, troubleshooting AD replication, File & DFS Replication, Recovery from Journal Wrap and Tombstone, adding & configuring subnet to sites and services with hub and spoke technology, Group Policy management and strategy, designing permission models, failover clustering.
• Windows Server Knowledge Configuration of NTP, roles/features management, basic hardware level issues, server decommissioning.
• Printers Adding to server or workstation, driver management. Create/deploy/manage PrinterLogic printer cloud technology.
• Department Administration Maintain hardware & software inventory, monitor systems and network endpoints with SolarWinds N-Central/Orion, advocation and useage of Jira ticketing platform, Documentation & Utilization of IT Glue knowledge base articles,Monitor and maintain consistent SLA to end users.
• HP Networking Interpret network maps, trace devices through the network via MAC address and ARP, show interfaces of a HP device, see uptime of a HP device, determine if connection is offline or if the SLA of local internet is having issues, determine if a circuit is taking errors, determine if local internet is down, determine the subnet of a VLAN, determine default rout, understanding of HP Policy Routing. As well as LAN, WAN, working knowledge of Wireshark and other network investigation tools.
• Desktop Remote Support, Cloning & imaging workstations, Domain Joining, User profile troubleshooting, Group Policy Support, Software management and deployment.
• Good organizational and communication skills. Congenial desk-side manner, Capacity to interface effectively with both technical and non-technical users and the ability to work independently is key.
• Wireless Knowledge of Aruba Cloud or other cloud based wireless management platforms, SSID Management & troubeshooting, SSID VLAN tagging.

Why work with us? Take a look at all we have to offer!

• We believe in rewarding our employees with performance-based salary increases.
• We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth
• Paid Time Off and Paid Holidays
• Comprehensive and Competitive Medical, Dental and Vision coverage
• Potential within our organization

Check out this video to learn more about us! https//vimeo.com/553408937/659ab4290f