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Systems Administrator Jobs

Company

HRbrain Inc.
Address Toronto, Ontario, Canada
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-08-10
Posted at 10 months ago
Job Description

Our Client is seeking a talented and experienced Systems Administrator to work on fulltime basis. Client is looking for needs a System Administrator for their Enterprise Service Management Application that fully understands how to reconfigure ITSM platforms. They work on a cloud-based solution, Halo ITSM. This person will not be simply using the ticketing software.



Responsibilities:


  • 3+ years of ITSM administration (ServiceNow, Remedy, Heat, Halo, Cherwell, etc.)
  • Creating events or other functions using the platform.
  • Jira experience.
  • Higher Education experience.
  • Extending and integrating with other systems.
  • Basecamp.
  • Building tables to define how tickets work - defining tickets and rules around it, fields they’re on, conditionals on the field.
  • MS Project or MS Visio or similar diagramming/vector solution.
  • MS Suite (Office, Excel, Teams, etc.)
  • Halo ITSM.
  • Learn platform so they can give definition for a new ticketing approach (workflow, approvals required, conditions, report generation, etc.) and being able to built on it.


This role has an expectation of 1 days in the office per week.