Director, Systems Reliability Ccau

Requisition ID: 175275

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Caribbean, Central America & Uruguay (CCAU) Technology Systems Reliability team interfaces with Senior Management, Infrastructure, IT Operations, Global System Reliability Office and business partners to continuously improve the stability, reliability and efficiency of our Banking systems through Site Reliability Engineering (SRE) based principles and practices that will include continuous people, process and technology enhancements in support of our rapidly changing technology product portfolio.

The incumbent will work cross-functionally amongst a variety of teams and be a contributor in all significant engineering services or solutions delivered to CCAU Technology and stakeholders. The incumbent will also have an understanding ‘what could go wrong’, help to solve complex problems and have a flare for communicating and participating in discussions with technical and business partners. The incumbent will work directly with our Software Engineering teams to both maintain and operate our existing technology and build our next generation of technologies.

What will you do?

• Lead initiatives to continuously refine our build, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security. You’ll create plans, collaborate with other SROs and DevOps team members - coordinating activity with development and business leads to increase service levels, lower costs, and support delivery velocity objectives
• Implement and govern a ‘Lean’ technology service management system amongst service owners to ensure continuous reliability improvement
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Work in collaboration with the Global System Reliability Engineering team as well as with software development, Quality, Product and Data Engineering teams to Champion SRE/ DevOps culture and practices
• Working closely with global and regional architecture boards, champion the definition and implementation of resilience policies for new and existing solutions
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Champions a high-performance environment and contributes to an inclusive work environment.
• Ensure continuous improvement and execution of quality and timely major incident root cause analysis and blameless postmortem activities to ensure we take action to avoid similar problems in the future
• Drive prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risk
• Leading senior stakeholder communication, build and champion strategic initiatives to address the big boulders in achieving best in class stable, reliable, secure and performing systems

What do you need to succeed?

• Excellent communication (both verbal and written). The ability to communicate confidently and clearly to executive leadership team including both business and technology
• Professional programming experience in one or more of the following: C, C++, Java
• 10+ years of experience in IT with at least 3 years in system architecture (5+ preferred)
• Expert understanding of SRE principles
• Deep understanding of containerization using Docker or similar
• Advanced experience with GCP/Azure/AWS.
• ITIL V3 Foundation Cert. in ITSM with Professional experience with ITSM tools (ServiceNow, a plus)
• Bilingual English/Spanish language skills
• Strong understanding of Service Management principles, Service Level Objectives and measuring resiliency
• Degree in Computer Science, Engineering, or equivalent

What's in it for you?

• We provide you with the tools and technology needed to create meaningful customer experiences
• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
• Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more
• Dress codes don't apply here: being comfortable does
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success

Work conditions: In-Office/Hybrid/Remote

Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.