Alliance Partnership Program Manager

About Us

Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• We work hard and party even harder
• Autonomous - We encourage and trust your decision making skills
• Inclusive - Everyone is Included and everyone wins
• Innovative - All ideas matters
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results

About the job

The Partner Alliance Project Manager is responsible for managing the day-to-day operations of partner alliance program. This includes developing and executing partnership operations, managing partner and sales relationships, and tracking and reporting on program performance.

Responsibilities

• Track and report on partner performance, including partner sales, partner leads, and partner satisfaction.
• Manage Field Sales Reps (FSRs) and partner Sales Reps relationships and resolve issues.
• Submit claims for reimbursement via partner tools with all required documentation.
• Operational excellence and workflow improvement.
• Collaborate with other departments, such as marketing, sales, finance, accounting, and partner ecosystem, to ensure that the partner program is successful.
• Weekly sync with vendors to track performance and operations.
• Manage external partner relationships and resolving issues.
• Handling change management and stakeholder management.
• Effective resolution based approach.
• Review requests against eligibility criteria, manage approvals or rejections.

Who are we looking for?

• Strong attention to detail.
• Tech savvy with understanding of Cloud and other hardware products.
• Background in managing reimbursements, high value fund transactions.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong organizational and time management skills.
• Experience in managing external partner relationships.
• Strong communication and interpersonal skills.
• Previously managed budget, accounting, and payments.
• Experience working with global partners in a channel sales environment.
• Ability to work independently and as part of a team.
• Minimum 2 years project and vendor management experience.
• Hands-on experience with Salesforce or similar CRM.

KPIs include

• 90% reimbursement claim submission of 2 business days.
• 100% of partner to payments cash accounting stakeholder mgmt within 30 days following payment.
• 90% credit request approval SLA of 2 business days.
• 90% resolution of claim rejections within 2 business days.

Benefits & Perks

• Competitive salary with incentive programs.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Paid 4 weeks training, 2 weeks leave.
• Weekly Friday socials, trivia nights, games, and movie outings.
• Positive and supportive environment.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
• Established career path supported by self-assessments, virtual training, and guided curriculum. that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.

Schedule

• Fixed schedule from Monday to Friday, 9 hrs. shift from 9 AM to 6 PM (West coast/Pacific time), open to flexible hours working with clients across the globe.

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.