Technology Support Specialist Jobs

Company:
Finning Canada
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Reporting to the Customer Support & Training Manager, the primary function of Technology Support Specialist is to provide training and ongoing technical support to end-users and customers, as well as mentoring coworkers, on the use and operation of software and hardware technologies distributed both by SITECH Western Canada, as well as Caterpillar technologies.
This role is also responsible for assisting Technology Sales Representatives, in consulting with customers, assessing customer needs and challenges, and delivering on required solutions. This includes performing product sales demonstrations.
:

• Provide Customer Technical Support for both SITECH and Caterpillar suite of products.
• Maintain and track all SITECH and/or Caterpillar technology inventory and tooling stored at respective branches or rented and loaned to customers.
• Where field technicians are required to be dispatched for diagnosis and repairs, ensure all related case information is reported clearly and thoroughly to the attending customer service advisor.
• Have comprehensive knowledge and experience with advanced products including Business Center HCE Software, UTS for machine guidance, and Vision link Landfill monitoring.
• Partner with the technology sales team to identify customer product needs. Plan and deliver demonstrations of product capabilities relating to customers’ requirements.
• Travel to customer facilities and worksites where and when required.
• Provide product and process training to team members.
• Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues cost-effectively, to minimize customer downtime.
• Customer and end-user product training.
• Reports back on product failure trends and serviceability issues.

Qualifications:

• Technical diploma or certificate in Civil Engineering or Geomatics is preferred. Equivalent work experience will be considered.
• Minimum 5 years experience in surveying, civil construction, mining operations and engineering, or a related field.
• Formal training in training and presentation techniques is an asset.
• 30-40% Travel is required for this region
• Proven proficiency with Trimble Office software products, including Business Center and Visionlink.

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.