Staffing Services Representative Jobs

Client Services Representative – Staffing Services

The Client Services Representative, Staffing Services is charged with achieving the company’s

overall objectives for client retention and satisfaction. They serve as the primary point of contact

for Staffing Firms and recruiting partners, particularly on service and support issues. They will

provide consultation, advice, and assistance to Staffing Firm owners and their teams. They will

be responsible for fielding inquiries and requests, and either provide, direct and/or coordinate

appropriate response. They are also responsible for delivering quality service in the most

efficient and effective outcome.

The Client Services Representative, Search and Recruitment will cultivate strong relationships

with all parties at the staffing firm to realize the full value of the People 2.0 partnership, as

reflected in improved sales opportunities, efficiency, and financial performance. They will help

ensure client retention by delivering the highest possible level of customer satisfaction.

To be effective, working with the Client Services Manager, they must regularly collaborate and

coordinate internally with the leaders of various departments, including Shared Services,

Compliance and Risk, Finance, Human Resources, IT, Sales & Marketing.

What you get to do:

 Establish rapport and maintain routine, meaningful contact with contacts

 Consult with clients to identify opportunities to enhance the People 2.0 service

experience.

 Maintain an understanding of primary recruiter value drivers.

 Document all interactions and use the information to improve service.

 Maintain understanding of contractual terms, financial particulars, and scope of work.

 Monitor internal standard operating procedures to ensure full recruiter satisfaction.

 Identify and communicate with Manager opportunities to expand services in ways that

add value, increase satisfaction, and help ensure client retention.

 Understand contractual KPI or SLA requirements.

 Conduct Bi-Annual Business Reviews for high revenue generating and/or high growth

Staffing firms and Recruiting partners to review trends and align on roadmap.

 Ensure that our clients understand relevant best practices and standard operating

procedures.

 Keep abreast of EOR/AOR market developments to provide strategic advice to

recruiters.

 Accept service calls and inquiries from clients and manage appropriate follow-up.

 Identify urgent and critical issues that require escalation to Manager and promptly

escalate those issues according to company policy.

 Manage service issues with a measured, controlled approach to deescalate and resolve

efficiently.

 Routinely work with Manager to engage internal teams to ensure their understanding of

our client’s needs.

 Act in a spirit of continuous improvement to optimize service, processes, and

procedures.

 Empathy, patience, and active listening skills.

 Passion for building and maintaining strong client relationships.

 Optimistic and future focused, comfortable with change.

 Strong service orientation and a natural ability to cultivate relationships.

Skills and experience we value:

 Bachelor’s degree or equivalent

 Strong practical knowledge of the Temporary Staffing Industry

 Awareness of the EOR/AOR landscape preferred.

 Adequate understanding of HR and employment law.

 4+ years’ experience with roles of increasing responsibility customer success

environment.

 Ability to take charge, prioritize and manage multiple priorities independently.

 Superior oral and written communication skills.

 Ability to effectively consult with client: listening, analyzing, needs definition, solutioning

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