Health Information Services Supervisor

Click here to apply as an internal applicant.

Company : IWK Health

Req ID: 165206

Department/Program: Health Information Services , Strategy and Performance

Location: Halifax

Type of Employment: Permanent Hourly FT ( 100% FTE) x 1 position(s)

Start Date: September 2023

Union Status: Non-union , Management/Non Union Bargaining Unit

Compensation: $ 30.3213 - $ 37.9018 /hour

Closing Date: September 20, 2023 (Applications are accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults and families each year across the Atlantic region. We have a team of approximately 4000 employees, physicians, volunteers and learners at sites across Nova Scotia . People build careers with IWK Health with our focus on training and mentorship opportunities. We recognize each other’s talent and celebrate our successes. We collaborate in modern facilities or virtually from home, align our work to our values , and enjoy access to enhanced benefits and wellness programs. We are proud to support our patients, families and communities and are grateful for the generous donor support we receive.

Promoting an anti-racist environment, and calling out discrimination as we work and provide care, is important to us. We are located in Mi’kma’ki, the unceded and ancestral territory of the Mi’kmaq people. Working in Mi’kma’ki and providing care to those across Atlantic Canada is a shared privilege with the original inhabitants who have lived here for many thousands of years prior to colonization. There are 13 First Nation communities across Nova Scotia, and more than 50 historic African Nova Scotian communities who also have a long, deep, and complex history dating back over 400 years. We have the highest percentage of people with disabilities in the country. Nova Scotia has the highest proportions of transgender and non-binary people than any other province or territory in the country. We are active in our work to eliminate discrimination, but have more work to do to build that trust, acknowledge our biases and reduce the barriers our diverse communities face. We want IWK Health to be a safe and supportive space of equity and belonging in the care we provide and the employment we offer. We welcome all interested persons who self-identify as Indigenous, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply to support our goal for our workforce to be representative of the patients, families, and communities that we care for at all job levels.

The Opportunity

Reporting to the Manager of Health Information Services, the Supervisor oversees and facilitates the daily deliverance of quality and efficient customer service for all clients in a 24/7 operation of the Health Information Services (HIS) Department. Acting as a coach and mentor, responsible for training and motivating staff to build on their strengths in achieving service excellence, including monitoring daily work and procedures of staff to ensure compliance with all quality and safety standards. Promotes teamwork, directly involving team members with problem resolution and customer satisfaction issues. In addition, acts as a liaison within the Health Centre, to ensure excellence and timely delivery of health information.

Hours of Work

Between 0700-1600.

Your Qualifications

• Ability to organize and prioritize work and handle multiple tasks in a fast-paced and customer service oriented environment.
• Competencies in other languages will be considered an asset
• Minimum of 1 -2 years of supervisory/management experience in a unionized environment preferably in a healthcare setting-preferred
• Strong analytical and problem solving skills with the ability to facilitate problem solving and negotiate to promote successful outcomes when dealing with employees and customers.
• CHIMA (Canadian Health Information Management Association) certification – preferred
• Experience in developing, implementing and monitoring processes, conducting data quality audits and investigating suspect data entry errors or omissions an asset
• Knowledge of Privacy Legislation – Freedom of Information & Protection of Privacy Act, Personal Information Protection and Electronic Documents Act, Personal Health Information Act (FOIPOP, PIPEDA, PHIA)
• Ability to supervise staff in complex, unionized, multi-site operation 24/7-365 days per year.
• Bachelors degree in health information management or equivalent experience required
• Good working knowledge of Computer software, i.e. MS Windows, MS Office, Databases and departmental system applications.

T hank you for your interest in IWK Health.

Please note that we only contact applicants selected for interview/testing. If we invite you to participate in an assessment process (such as an interview or testing) you have the right to request accommodation. Please discuss your needs when invited to the assessment process.

This is a Management/Non Union bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.

An offer of employment is conditional upon the completion and satisfactory results of all applicable background checks and confirmation of credentials. Additionally, as per Nova Scotia’s COVID-19 Vaccine mandate, any offer of employment will be conditional upon submitting proof of full vaccination status. Medical exceptions or any other kind of requested exception based upon the Health Centre’s obligations pursuant to the Nova Scotia Human Rights Code will be considered on a case-by-case basis

I f you are an employee of IWK Health , please apply through the internal careers page to ensure you are flagged as an internal applicant.