Senior Program Manager Jobs

At Kinaxis, who we are is grounded in our common belief that people matter. Each one of us plays an important part in accomplishing our work, building our culture and making a global impact.

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

We make the world better, and you can too.

Senior Program Manager

Job location: This is a remote/hybrid position. You can work from home and be located anywhere in Canada. If you are located in Ottawa, you will be expected to work in a hybrid model with a minimum of working in the office 3 days a week.

About The Team

The GCC Operations team manages the operational processes and tools used by the department to effectively deliver a best-in-class customer experience. The Sr. Program Manager, GCC Operations will be a key contributor who works cross functionally within Kinaxis to oversee some of our most critical programs designed to support a growing customer base. This role will be integral in supporting the creation and evolution of a variety of programs to support the Global Customer Care organization through the successful deployment of both Kinaxis and partner led solutions.

What you will do

Working With a Cross Functional Team, Support The Definition, Implementation, And Rollout Of Various Programs Related To Deployment Readiness Within GCC Including

• Working with the broader GCC organization and partner organizations, facilitate the staffing of DDA resources and introduction to the deployment teams.
• Define the communication and rollout strategy and execute against the communication / change management plan to gain alignment with the broader Kinaxis organization
• Report to senior management on progress including progress, risks, and opportunities
• Manage the process and procedure creation associated with these programs, including incorporating feedback and lessons learned for continuous improvement
• Lead the risk analysis reviews for all new name accounts to assess the need for Design & Deployment Assurance (DDA) in support of partner led deployments

Additional Responsibilities

• Research current industry trends and using that insight to form relevant, actionable solutions
• Gather and assess feedback from GCC management to identify challenges and proactively identify solutions
• Have the ability to effectively communicate and work with teams outside of GCC (e.g. Product, Security, Legal) to drive larger scope improvements that impact the broader organization, not just within GCC
• Build and maintain sound relationships with internal and external customers to ensure open and clear communication and understanding of customer requirements

What we are looking for

• Strong proficiency in MS tools, especially MS Excel.
• Experience working with a professional services organization and associated deployment methodologies.
• Experience influencing others through direct or indirect relationships for program success and performance.
• Exceptional Project Management and Communication skills
• 5-7 years’ experience in a Program / Project Management capacity within a fast-paced, project delivery oriented high-tech environment
• The ability to work with Sr. Leadership to define and execute against a high-level strategy that aligns with corporate objectives while delivering on organizational goals
• Demonstrated ability to translate complex / technical matters to non-technical audiences
• Minimum 5 years’ experience in building programs from the ground up including leading change management / communication activities as well as process creation and execution

What we have to offer

• Diversity, Equity and Inclusion - Diversity, equity and inclusion are more than words to us. They are the guiding principles for building a culture where we celebrate each others’ differences, continuously strive for equality and recognize that inclusion makes us stronger as individuals, a company and a global citizen.
• Challenging Work - We love solving highly complex problems. And as the global leaders in our industry, we never stop innovating—our work is never “done. That’s because across our teams and in all roles, every employee is empowered to bring their best ideas forward and to jump in and solve the problems they’re passionate about.
• Great People - We take our work seriously, but we don’t take ourselves too seriously! It’s in our DNA to celebrate, laugh, and have fun. We are stronger, together, when we are open, honest, and above all, real. Every person is valued here and plays an important role in our shared success.
• Global Impact - As a global team spanning continents, boundaries, and cultures, every day we are inspired by the impact our work has on our colleagues, our customers, our communities, and the world at large.

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com/ .

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [email protected] . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.