Senior Program Manager - Smarthome Platform

Our team and what we’ll accomplish together:

The Connected Home Development and Operations team, is on a mission to transform the Canadian and Global Home Security Service. We focus on designing, building and operating the cloud based, TELUS Smart Home service platform, devices, applications that help us put customers and communities first.

What you’ll do:

You will be at the forefront of an exciting, Smart Home platform, devices and application development program. You’ll lead delivery of a cloud based, global platform, and, as part of an agile development program team, work closely with engineering managers, solution architects, product owners, product managers, engineers and developers to create a platform with speed and scale.

Here’s how:

• Manage program communications, including progress reporting, issue escalation, and stakeholder engagement
• Establish and maintain program governance structures, including steering committees, working groups, and other forums as required
• Ensure the timely identification and management of program risks, issues, and dependencies, and develop mitigation plans as required
• Work across internal and external partners to integrate with multiple systems and deliver Smart Home devices,and mobile applications
• Ensure all program deliverables meet TELUS' quality standards, and lead the development and execution of program testing and acceptance plans
• Establish and maintain strong relationships with stakeholders across the organization, including business leaders, functional teams, and external partners
• Coach and mentor program team members, providing guidance and support to ensure the successful delivery of program objectives
• Lead the delivery of a large-scale, microservices based platform on Amazon Web Services(AWS) that drives significant value for TELUS Smart Home customers

What you bring:

• Ability to guide a cross functional team of highly skilled people working separately and effectively across the organization
• Strong experience with risk management/mitigation of large, complex initiatives
• PMP designation or similar certification
• Powerful, concise and effective communication and presentation skills to all levels of management and external parties
• Experience leading Scrum of Scrums, and other agile ceremonies
• 5 + years program management experience, including consistent application of agile project management and change management methodologies and tools
• Excellent working knowledge of Google Workspace, JIRA, Confluence, Slack
• Ability to proactively resolve internal and external conflicting priorities in the delivery of a project, resolve resourcing issues, manage schedule conflicts and manage project scope
• Strong track record of delivery in Telecommunications, Smart Home and IOT industry

Great to have:

• Experience delivering Smart Home and/or IOT products
• Experience working with AWS and/or other cloud providers
• Experience working with global platforms