Program Manager Jobs

Primary Purpose of the Job:To provide overall management and accountability for the effective and efficient functioning of the program. Ensure all contract expectations and milestones are met. To lead the team in day-to-day operations.

Duties and Responsibilities:

• Ensure the team is taking a client-centered approach and that all business is conducted in a professionally ethical manner
• Manage physical resources, information management, communication, and marketing
• Attend networking opportunities representing MCG and the program
• Lead ongoing program review
• Provide training and be involved in the initial onboarding of new team members
• Ensure achievement of program deliverables according to the contract and the Hope-Centered Model of Career Development
• Address client and employer concerns following MCG policy and best practices
• Provide comprehensive management & leadership of the program
• Prepare staff timesheets for submission
• Provide direction for daily operations
• Write the final program report
• On occasion, provide coverage or carry a caseload if:- There is not enough staff
• Provide team/business management
• To reduce wait times for clients
• Ensure client eligibility and employment eligibility requirements are being met
• Delegate responsibility and assign tasks
• Ensure statistics and reporting are complete
• Conduct regular team meetings to ensure the flow of communication
• Project/contract is not meeting outcomes
• Engage in recruitment (client, employer, service providers) activities
• Provide face-to-face information intake sessions
• Handle staff concerns, conflict management and creative support problem solving
• Ensure File requirements are met, satisfying contract expectations

Qualifications:

• Strong written and oral communication skills
• Three years in project management/leadership role
• Interview and assessment training
• Demonstrated ability to mentor and lead a team to achieve daily/weekly/monthly goals
• Strong decision-making and conflict-resolution skills
• Experience working in a client-based industry
• Certificate/Diploma/Degree in a related discipline; CCDP Designation or a Specialized Career Development Certificate
• Knowledge of Government funded programs is an asset

MCG Careers offers a competitive wage, a 35-hour work week for lifestyle balance with health and dental benefits and a variety of yearly early closures. We also offer a staff education fund, wellness plans, paid sick time, flex time for long-term staff, dental and medical appointment time, paid bonus days over the Christmas season and an employee savings plan.

Interested candidates, please send a resume and cover letter to HR at [email protected].

No phone calls, please. Only those selected for an interview will be contacted.