Senior Manager, Facilities Operations

Our bottom line is different.

There's something special about working at ATB, and it's been recognized on every top employer list that matters. Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work. Maybe it's our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren't our clients.

Whatever it is, you won't find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Job Number: REQ6079

Location: Edmonton / Calgary (This is a hybrid opportunity that will be required to be in-office at an ATB location approx. 50% of the time)

Apply by: Sunday April 23, 2023

Paygrade: M - OTH

System Title: Leader 8, Strategy Analysis

# Positions available:1

Leader Name: Director, Facilities

As ATB's next Senior Manager, Facilities Operations with People Places & Spaces (PP&S), you will report to the Director, Facilities and lead the Facilities Operations team. You'll manage a team of 3 Operations Analysts and 1 Facilities Operations Student in both Calgary and Edmonton and will be accountable for the Management of the Operations service delivery model, including Facilities Management (FM) Requests and financial administration. Utilizing systems and tools to manage requests, meet Service Level Agreements (SLAs) and provide data analysis to continually elevate the team member and client experience through process improvements and communications.

This is a pivotal role in executing on the PP&S Strategic Blueprint objectives. We are excited to further identify and develop targets for team KPIs & SLAs, integrating this data in all aspects of our business to drive future decisions.

PP&S is ATB's real estate and facilities business unit and leads: real estate strategy, workplace optimization & experience, spatial design, construction, project management, leasing & subleasing management, facilities management & maintenance, asset management, facility operations, occupational health & safety, and physical security. PP&S oversees ATB's 1.5 million square feet of space and the team is deeply connected to transforming banking through ATB's client facing locations, and leading the way with corporate workplace transformation, both of which bring ATB's mandate to life and make it possible for Albertans.

Senior Manager, Facilities Operations Accountabilities

• Oversight of Operations Processes, ensuring coordination and integration across teams
• Operations Process Gap Analysis & Improvement Planning to elevate the team member and client experience, integrating processes across teams to ensure a consistent, streamlined service delivery
• Oversight of Financial Processes, Transactions, Documentation & Controls to achieve business objectives
• Communications Management & Oversight (Must Answer Line, Queues & Inboxes)
• Meaningfully shapes client and team member experience through strategic development of the Operations Support Model, Services & Communications
• Oversight of Knowledge Base, invoicing & team processes
• Continuous Improvement Program Management
• Leads and coaches the Facilities Operations team, prioritzing objectives and activities to achieve facility, team culture and strategic blueprint goals
• Collaborates on strategic planning to achieve business goals
• Oversight and development of priorities for the AssetPlanner Service Request Module and queues, leveraging Service Level Agreement and Key Performance Indicator targets and data to shape the team member and client experience
• Team Member Growth & Development

You Will Find Success Based On The Following Characteristics

• You are a problem solver who can apply data to shape conversations and point to strategic directions
• You are a high energy, self-starter who is productive and successful working in a hybrid environment, and possess excellent time management, prioritization and organizational skills
• You are a visionary, team player and leader with the ability to see opportunities and identify/support strategy with a mature understanding of politics around horizontal decision making
• You are well spoken and communicate your ideas eloquently, both verbally and written and in a graphic fashion.
• You have the ability to think critically, see the bigger picture and connect the dots to broader strategies
• You are flexible, can work in an agile fashion and can be adaptable in ongoing change
• You are motivated and can see opportunities. You possess the drive and resourcefulness to locate the support required to bring an idea to fruition
• You have expertise in leadership and strategic vision with the ability to translate and operationalize our strategic blueprint, both for your team and in leadership meetings and planning sessions.
• You have strong technical knowledge and aptitude
• You have the ability to network and cultivate productive working relationships with ATB business partners and external contacts
• You have the ability to develop processes from the ground up, with little existing framework in place

Requirements

As the ideal candidate you possess:

• Process development and implementation experience
• Technical skills, including G-Suite, and experience learning and adapting to new technologies and software
• Facilities management software experience, preferably AssetPlanner
• Experience with a distributed retail network
• Demonstrated leadership and coaching experience, preferably with a team of direct reports
• Excellent data analysis skills
• 5+ years of operations & financial processing/controls experience, preferably in a facilities related business
• Post-secondary degree in business operations, business administration, business management or other relevant fields
• Strong analytical and interpretive skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting ATB's environment

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are a match for this position, please consider applying.

Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.

Online applications are preferred. Please let us know if you require any accommodations.

Benefits

Be great. Be you. Believe.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

What happens next?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.

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