Senior Manager, Facilities Management

Our bottom line is different.

There's something special about working at ATB, and it's been recognized on every top employer list that matters. Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work. Maybe it's our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren't our clients.

Whatever it is, you won't find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Job Number: REQ6078

Location: Edmonton / Calgary (This is a hybrid opportunity that will be required to be in-office at an ATB location approx. 60% of the time)

Apply by: Sunday April 23, 2023

Paygrade: M - OTH

System Title: Leader 8, Facilities Management

# Positions available:1

Leader Name: Director, Facilities

As ATB's next Senior Manager, Facilities Management with People Places & Spaces (PP&S), you will report to the Director, Facilities and lead the Facilities Management team. You'll manage a team of 3 Facilities Managers located in both Calgary and Edmonton and will be accountable for the management of ATB's facilities from a holistic perspective, fostering team member, landlord & subtenant relationships to effectively and efficiently deliver on facility performance & budget objectives through contract, vendor performance, physical security, environmental, space change & ERT/on call management. This role is required to be on call approximately once every eight weeks.

This is a pivotal role in executing on the PP&S Strategic Blueprint objectives. We are excited to further identify and develop targets for team KPIs & Service Level Agreements (SLAs), integrating this data in all aspects of our business to drive future decisions.

PP&S is ATB's real estate and facilities business unit and leads: real estate strategy, workplace optimization & experience, spatial design, construction, project management, leasing & subleasing management, facilities management & maintenance, asset management, facility operations, occupational health & safety, and physical security. PP&S oversees ATB's 1.5 million square feet of space and the team is deeply connected to transforming banking through ATB's client facing locations, and leading the way with corporate workplace transformation, both of which bring ATB's mandate to life and make it possible for Albertans.

Senior Manager, Facilities Management Accountabilities

• Annual site visits at approximately 80 locations to build relationships, develop understanding of facility conditions, team member & client workspace needs and create consistent team processes and procedures
• Oversight of the Life Cycle Program incl. integration with tiered model and leasing objectives, as well as business partner coordination and communications
• Oversight of minor space change projects and team member moves, including utilizing effective space change management concepts and communications
• Oversight of Facilities Management Processes with Quarterly Reviews
• Team Member Growth & Development
• Oversight of Client, Team Member & Subtenant Facilities Experience, coordinating across teams to integrate objectives and activities to accomplish goals
• Leads and coaches the Facilities Management team, prioritizing objectives and activities to achieve facility, team culture and strategic blueprint objectives.
• Oversight of Team Member, Landlord & Subtenant Relationships to meaningfully shape the team member and client experience
• On Call Program Management/Oversight & Rotation accountability approximately every 8 weeks
• Annual site visits for each of 160+ locations to build relationships, develop mutual understanding of team member & client workspace needs and create consistent processes & procedures
• Leverages Facility and Sublease Performance data and forecasting, incl. KPIs, SLAs, Operating Budgets, & AssetPlanner Reporting, to meaningfully shape the client and team member experience
• Oversight cross team coordination of Physical Security, incl. Equipment, Software & Response, as well as Development & Implementation of Corporate & Executive Security Plan
• Oversight of Vendor Performance Management & Contract Services, including New Procurement Activities, Amendments and Extensions
• Collaborates on strategic planning to achieve business goals

Requirements

You will find success based on the following characteristics:

• You are a high energy, self-starter who is productive and successful working in a hybrid environment, and possess excellent time management, prioritization and organizational skills
• You have the ability to think critically, see the bigger picture and connect the dots to broader strategies
• You are a problem solver who can apply data to shape conversations and point to strategic directions
• You have strong technical knowledge and aptitude
• You have the ability to network and cultivate productive working relationships with ATB business partners and external contacts
• You are well spoken and communicate your ideas eloquently, both verbally and written and in a graphic fashion.
• You are motivated and can see opportunities. You possess the drive and resourcefulness to locate the support required to bring an idea to fruition
• You are a visionary, team player and leader with the ability to see opportunities and identify/support strategy with a mature understanding of politics around horizontal decision making
• You have expertise in leadership and strategic vision with the ability to translate and operationalize our strategic blueprint, both for your team and in leadership meetings and planning sessions.
• You have the ability to develop processes from the ground up, with little existing framework in place
• You are flexible, can work in an agile fashion and can be adaptable in ongoing change

As The Ideal Candidate You Possess

• Demonstrated leadership and coaching experience, preferably with a team of direct reports
• Process development and implementation experience
• Post-secondary degree in business operations, business administration, business management or other relevant fields.
• Excellent data analysis skills
• Strong analytical and interpretive skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting ATB's environment
• Experience maintaining the client and team member experience within space
• Technical skills, including G-Suite, and experience learning and adapting to new technologies and software
• Physical security management experience
• Facilities management software experience, preferably AssetPlanner
• Experience with a distributed retail network
• A valid class 5 driver's license
• 5+ years of facilities management experience
• Facilities Management designation (CFM, RPA, FMA)

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are a match for this position, please consider applying.

Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.

Online applications are preferred. Please let us know if you require any accommodations.

Benefits

Be great. Be you. Believe.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

What happens next?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.

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