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Senior Manager, Facilities Operations
Company | ATB Financial |
Address | Edmonton, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-05-11 |
Posted at | 1 year ago |
Our bottom line is different.
- Team Member Growth & Development
- Operations Process Gap Analysis & Improvement Planning to elevate the team member and client experience, integrating processes across teams to ensure a consistent, streamlined service delivery
- Oversight of Knowledge Base, invoicing & team processes
- Meaningfully shapes client and team member experience through strategic development of the Operations Support Model, Services & Communications
- Oversight of Financial Processes, Transactions, Documentation & Controls to achieve business objectives
- Oversight of Operations Processes, ensuring coordination and integration across teams
- Communications Management & Oversight (Must Answer Line, Queues & Inboxes)
- Continuous Improvement Program Management
- Oversight and development of priorities for the AssetPlanner Service Request Module and queues, leveraging Service Level Agreement and Key Performance Indicator targets and data to shape the team member and client experience
- Collaborates on strategic planning to achieve business goals
- Leads and coaches the Facilities Operations team, prioritzing objectives and activities to achieve facility, team culture and strategic blueprint goals
- You are motivated and can see opportunities. You possess the drive and resourcefulness to locate the support required to bring an idea to fruition
- You have strong technical knowledge and aptitude
- You are a problem solver who can apply data to shape conversations and point to strategic directions
- You are flexible, can work in an agile fashion and can be adaptable in ongoing change
- You are a high energy, self-starter who is productive and successful working in a hybrid environment, and possess excellent time management, prioritization and organizational skills
- You have the ability to network and cultivate productive working relationships with ATB business partners and external contacts
- You have the ability to develop processes from the ground up, with little existing framework in place
- You have the ability to think critically, see the bigger picture and connect the dots to broader strategies
- You are a visionary, team player and leader with the ability to see opportunities and identify/support strategy with a mature understanding of politics around horizontal decision making
- You are well spoken and communicate your ideas eloquently, both verbally and written and in a graphic fashion.
- You have expertise in leadership and strategic vision with the ability to translate and operationalize our strategic blueprint, both for your team and in leadership meetings and planning sessions.
- Excellent data analysis skills
- Technical skills, including G-Suite, and experience learning and adapting to new technologies and software
- 5+ years of operations & financial processing/controls experience, preferably in a facilities related business
- Strong analytical and interpretive skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting ATB's environment
- Process development and implementation experience
- Demonstrated leadership and coaching experience, preferably with a team of direct reports
- Facilities management software experience, preferably AssetPlanner
- Experience with a distributed retail network
- Post-secondary degree in business operations, business administration, business management or other relevant fields
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