Senior Manager - Operations (Alberta And Central Operations)

Job Location: Clinic Support Office (CSO) – Edmonton

Job Type: Full-Time

Schedule: Mainly Days, Occasional Evenings and Weekends as needed

COMPANY INFORMATION:

Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB PURPOSE:

Reporting to the General Manager, the Senior Manager, Operations (Alberta and Central Ops) is responsible for driving the success of Medicentres Canada in Alberta (Medicentres’ largest division), and leading the Central Ops team as they support the multi-provincial network. This includes providing leadership to the Alberta Operations and Central Operations.

As a member of the Medicentres Senior Leadership team and the ELNA Medical Leadership Team, the Senior Manager, Operations (Alberta and Central Ops) will work closely with various internal and external stakeholders to develop and implement strategies and initiatives to support the success of the business.

PRINCIPAL RESPONSIBILITIES:

Divisional Leadership:

• Identify, mentor, and promote the development of successors within the operations team.
• Provide coaching and performance management for direct reports, and support coaching and performance management for indirect reports.
• Identify training needs and development plans and ensure compliance of all internal online training programs.
• Provide leadership and motivation to the Regional Operations Managers in Alberta.
• Provide indirect leadership to all members of the operations team in Alberta (approximately 120 clinic managers and staff across 25+ clinics)
• Manage the day-to-day Rexall relationship for Western Canada.
• Support physician relations by being the escalation point of contact for questions, queries, concerns.
• Oversee and manage divisional and regional performance goals.
• Provide leadership and motivation to the Central Operations and CSO based Operations Teams (Approximately ten (10) individuals).
• Facilitate regular and ongoing team communication via conference calls, meetings, and clinic visits.
• Work collaboratively with the Operations team to ensure operational initiatives are planned and executed successfully.

Project Management:

• Provide oversight and support across a variety of initiatives and improvements throughout the organization.
• Manage and negotiate contracts as needed, including maintenance and cleaning.
• Support and in some cases, lead project planning.

Business Development:

• Support the growth of clinics in Alberta to achieve Medicentres’ growth strategy and business objectives.
• Support business development programs and initiatives.
• Build and maintain relationships with external agencies including government, Alberta Health Services (AHS), Primary Care Networks (PCNs), College of Physicians & Surgeons of Alberta (CPSA), etc.
• Participate in and support community involvement and perception of the Medicentres brand.
• Support the acquisition of clinics within Alberta, and/or the integration of clinics into the Medicentres network.
• Participate in strategic initiatives, including growth, optimization, and market expansion.

Organizational Leadership:

• Lead and support the ongoing development of a positive workplace culture through staff and physician engagement.
• Participate as a member of the Medicentres Senior Team and the ELNA Medical Leadership Team, providing guidance and supporting decision making for the organization.
• Communicate, lead, and support clear expectations of company strategic initiatives and operational standards to the clinic managers and physicians.
• Exemplify the organization’s core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis.
• Lead and/or participate in cross-functional project teams to advance strategic and operational projects across Medicentres and/or ELNA Medical.

KNOWLEDGE, SKILLS AND EXPERIENCE:

• Experience in healthcare is considered an asset.
• Ability to understand, plan and execute budgets and reporting.
• Experience managing remote, in-person and hybrid teams.
• 5+ Years in a Management Role - managing a team of 10 or more people.
• Detail oriented with exceptional problem-solving skills.
• Mentorship focus.
• Excellent written and oral communication skills.
• Demonstrated ability to manage multiple tasks and projects with minimal supervision.
• Demonstrated leadership skills with the ability to manage and motivate teams while managing change effectively.
• Ability to handle confidential information in compliance with the Health Information Act guidelines.
• Experience in a regional leadership capacity overseeing multiple sites, in a customer-focused business.
• Strong computer skills including Microsoft Office programs (PowerPoint and Excel).
• Ability to work both independently and collaboratively in a team environment.
• Out of city travel (mainly within Canada) is expected to take up to 25-40%
• Ability to travel (valid driver’s license is required).
• Demonstrated ability to be responsive, adaptable, and flexible.

Education/ Certifications

• A post-secondary degree in a related field is an asset. Related experience will be taken into account.

CONTEXT AND ENVIRONMENT:

Fast paced environment, where the ability to manage multiple projects and resources while working on several different assignments at the same time and meeting deadlines are essential. Must be able to deliver results and execute judgement under minimal supervision in line with existing policies. Focus is on exceeding financial objectives and customer service standards through identification of opportunities, development, and implementation of action plans within the region. Must be able to interact and build rapport across a range of personality types and show skills in complaint handling and conflict resolution. Extensive travel across the region is required.

We appreciate your interest in working Medicentres Canada. Only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit .

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