Risk Management Administrator (18 Month Contract)

Position Title:Risk Management Administrator (18 Month Contract)
Requisition ID: 34832
Career Group (ADSP): Administrative
Division: Nat - Finances (80069743)
Department: Risk Management
Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND)
Province: Canada : Ontario
Position Type: Temporary
Summary
The Claims Administrator is responsible for daily administration of liability and property occurrences, including the intake process, digital file management and updating the Risk Management database. This position also assists the Claims Specialists to ensure the timely response and resolution of occurrences and claims.
Specific Responsibilities

• Assists Specialists and Manager with administrative claim functions, including processing accounts receivables and payables, assignment notices to external third party administrators and defense counsel, tracking medical payments and documentation, overall preparation of files for insurers, adjusters, lawyers.
• Creates and delivers weekly diary reports from risk management data base to the Claims Specialist.
• Creates and delivers other adhoc reports requested by Manager.
• Coordinates the timely receipt of defense material, reconciles discrepancies, and maintains an organized tracking system to ensure all new incoming and/or urgent or sensitive occurrences are timely addressed and escalated to the Claims Specialist.
• Detailed upkeep of the risk management database with claims status, property details and values.
• Provides administrative support to the department.
• Participates as a team player in department projects geared to reduce company risk and streamline processes.
• Ensures satisfaction of Floor Care Program and Schedules (Occupiers Liability Act).
• Coordinates the claims acknowledgement process and communicates claims assignments to relevant parties.
• Reviews first and third party claims intake mailbox for irregularities, accuracy and completeness.
• Requests and provide additional information, for completion of claim processing and handling ie. Company internal departments, defence counsel
• Obtain and review video surveillance. Compile sequential photo stories, formatting, links and copying processes.
• Schedules litigations in Ontario Risk calendar, connect with Witnesses and completes Witness Connection Notices, defence counsel assignments and Undertakings in a professional and timely manner.
• Ensures all legal documents received are correctly assigned for response within litigation deadlines as per court rules and internal contracts (Insurance Act, Negligence Act).

Qualifications

• Intermediate level of MS Office and Internet
• College study
• Intermediate knowledge of database applications
• Good judgement and analytical skills
• Ability to work independently and as a team player, strong attention to detail, and organized
• 1 – 3 years relevant administration work experience
• Excellent written, telephone and communication skills, strong customer service skills.
• Knowledge of applicable laws

Relationships

• Head Office, Stores, Vendors, Employees, Customers, Insurers, Lawyers

IND1
Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.
Metro is committed to accommodating applicants and employees with disabilities. Should you require an accommodation or wish to receive this application in an accessible format, please advise.
Only Applicants That Meet The Qualifications Will Be Contacted.
We respectfully request no calls or unsolicited resumes from agencies.