Retail & Experience Manager - Sandhill Winery

#BeExtraordinary

At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, we inspire teammates to be extraordinary every day.

Who We Are

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

The Retail & Experience Manager is responsible for developing, directing, and executing best in class revenue driving strategies relative to all retail, tour and experience operations on property; ensuring extremely high quality guest experiences that promote brand image and meet/exceed financial objectives. Areas of focus include retail store, designated tasting & experience areas, group business/functions and events - both onsite and occasional offsite. This role also provides leadership and supervision of the tasting room team.

What We Offer

• Work in an innovative, fun, and engaging environment that focuses on a "One Team" mentality
• Employee gift card to be used on our retail products, restaurant, or experiences
• Competitive salary with medical/dental benefits as well other incentives
• Access to our Employees Assistance Program, Learning Library and Development Seminars
• Training and education in various aspects of ultra-premium wines

What You Offer

• Serving it Right Certification
• Event sales and event execution experience
• 2+ years retail or hospitality management experience preferably in a Hospitality/Tourism or luxury retail environment
• Proficiency in Microsoft Office programs; with a focus on Word and Excel
• First Aid certificate an asset
• WSET or ISG/CAPS or CMS certification an asset
• Education in Business/Marketing or Hospitality/Tourism Management program an asset
• Food safety certification an asset
• Proven people leadership, coaching, listening, communication, supervision, project management, teamwork, and organizational skills

This Teammate Will Be Responsible For

• Event package development
• Provides daily leadership in a Management capacity including;
• Develops and executes business strategies to meet/exceed financial objectives for external and internal events:
• Maximizes revenues per guest transaction (including up-selling) via a solid understanding of:
• Property Retail & Experience monthly P&L statements; including responding to discoveries
• Responsibility for cash management/reconciliation
• Ensuring DayForce/payroll is up to date and accurate for Retail & Experience and providing payroll with required information for processing (including new hire information and notification of end of employment)
• Property wines / accessories / experiences / Wine Club membership benefits / events
• Working relationship with culinary team at The Lookout (Chef/Event Chef)
• Banquet Event Orders
• Development and execution of all property wine guest experience programming; reviewing on an ongoing basis to maximize revenue yield and guest satisfaction
• Correspondence w/ private event clients (phone, email, in person and virtual site tours)
• Managing maintenance or replacement of Retail equipment and fixtures when/where required
• Responsible for business analysis of:
• All Estate Wine Group properties
• Develops and executes business strategies to meet/exceed financial (including Wine Club sales) objectives for property Retail function including:
• Opening and closing duties/responsibilities, supervising/delegating functions
• Responding efficiently and effectively to guest concerns/complaints
• Recruiting, On boarding, and coaching to direct reports to ensure performance/talent/service excellence among all team members; recognizing when to engage Human Resources to assist with performance management concerns
• Responsibility for accounting control including inventory control, and bank reconciliation
• Driving daily sales targets for wine, experiences, Wine Club and accessories
• Responsibility for achieving annual revenue targets; including accessory and Wine Club sales targets
• Ensures a Safe and Healthy Work Environment by ensuring alignment with Company Respect in the Workplace Policy in addition to the effective operation of the Health and Safety program and Joint Health and Safety Committee and ensures compliance with government regulations
• Industry/consumer trends to develop new revenue opportunities; including providing feedback to Buyer-Accessories role on business trends and consumer feedback
• Working closely with Buyer-Accessories to develop/execute accessory merchandising
• Personally engaging in hosting VIP visits from internal stakeholders and external media and influencers
• Developing and delivering ongoing product training to property Retail & Experience team
• Managing gross margin, operating expenses (including revenue labour spend - via management of staff levels and scheduling)

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. In addition, per our "Internal Job Posting Policy"; internal candidates should be in their current position for one (1) year and their performance must be in good standing.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.