Wine Experience Server - Black Hills Estate Winery

We are hiring for Wine Experience Server - a seasonal role at our Black Hills location in Oliver BC.

Black Hills Estate wine shop is a beautiful building nestled in our winery and offering up tastings, products, gifts and education. As the Wine Experience Server, you will be interacting with guests on the property and hosting wine tastings.

The Opportunity -

Are you passionate about growing your career in the wine, hospitality, or tourism industry? Are you keen to learn more about wine and customer service? Black Hills is part of the Andrew Peller Limited family of brands with recognizable estates across the Okanagan and Niagara area. Your job will be varied, and no two days will be the same! From working at the wine tasting bar, organizing & leading tour experiences for our guests, setting up and pouring wine and helping guests find the perfect gifts while shopping our amazing retail offers.

The offer -

• Access to our Employees Assistance Program, Learning Library and Development Seminars
• Employee gift card to be used on products, restaurant or experiences
• Best in class wine education program
• Competitive hourly rate with a potential to earn significant gratuities and incentives!
• Incentives based on wine sales and club memberships sold

Does this sound like you -

• A passion for sharing wine and viticultural knowledge
• A "Can Do" attitude and enjoy working in a busy seated tasting environment (restaurant serving experience an asset)
• Exceptional communication skills with the ability to multi-task
• A passion for working with the public and/or are interested in learning about wine, hospitality, travel and tourism
• An understanding of how to provide best-in-class service for guests

The Responsibilities -

• Supporting on-site events and in-store promotions
• Demonstrate service excellence to all visitors by managing customer inquiries in a positive, professional, and enthusiastic manner
• Greeting guests/in person/phone/email with a robust and friendly manner
• Creating memorable guest experiences by providing information about our premium wines and/or leading tastings and experiences
• Maintaining a clean and organized work environment
• Performing all selling and retail functions within each of the retail boutiques
• Drive for higher sales and encouraging guests to become Wine Club members
• Being a Wine Educator (don't worry we train you!) and brand ambassador
• Sharing wine and viticulture knowledge in a fun and engaging way

We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted. In addition, per our "Internal Job Posting Policy"; internal candidates should be in their current position for one (1) year and their performance must be in good standing.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.

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