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Retail & Experience Manager - Black Hills Estate Winery
Company | Andrew Peller Limited |
Address | Oliver, British Columbia, Canada |
Employment type | TEMPORARY |
Salary | |
Category | Beverage Manufacturing |
Expires | 2023-08-10 |
Posted at | 10 months ago |
#BeExtraordinary
- Employee gift card to be used on our retail products, restaurant, or experiences
- Competitive salary with medical/dental benefits as well other incentives
- Work in an innovative, fun, and engaging environment that focuses on a "One Team" mentality
- Access to our Employees Assistance Program, Learning Library and Development Seminars
- Training and education in various aspects of ultra-premium wines
- A passion for working with the public and customer service
- An understanding of how to provide best-in-class service for guests while also exceeding sales targets
- Knowledge of winery retail Point of Sale software (Wine Direct)
- Ability to be a brand ambassador; you love to entertain others in a fun and engaging way
- 2-4 years retail supervisory experience preferably in a Hospitality/Tourism or luxury retail environment
- Restaurant industry experience, preferably in management or supervisory capacity
- Exceptional communication skills with the ability to multi-task while guiding a team
- A "Can Do" attitude and enjoy working in a busy seated tasting environment
- Completed or working towards completion of WSET or ISG/CAPS or have CMS certification desirable
- Supporting the drive for higher sales and support Wine Educators to sell Wine Club memberships
- Financial and inventory management
- Managing all customer inquiries completely, appropriately, and in a consistently positive, professional, and enthusiastic manner
- Supporting on-site events and in-store promotions
- Responsible for sales performance tracking and team training of retail functions within the wine shop
- Being a positive coach and brand ambassador, as well as inspiring our team of Wine Educators conveying a consistent and positive brand story
- Maximizing revenue per customer through non-wine merchandising of the tasting room
- Consistently demonstrating service excellence to all visitors resulting in memorable guest experiences while inspiring a team of Sales Associates to do the same
- Sharing wine and viticultural knowledge in a fun and engaging way with customers and teammates
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