Reservations Coordinator (Seasonal) Jobs

Under the direction of the Restaurant Management team, the Granite Club is looking for Reservation Coordinators create a positive experience by ensuring Member inquiries and reservations are looked after through good interpersonal skills, strong communication, exceptional phone manners and excellent attention to detail. Reservation Coordinators are required to act as ambassadors and representatives of the Club as a whole as Member perceptions of the Club in general are influenced by the front-line staff they encounter. The position also entails the maintenance and enhancement of the Granite Gold level of service necessary to properly represent the Granite Club.

Benefits Of Working For The Club

• Exciting and diverse Employee events for both
• Indoor parking for Employees.
• Discounted Goodlife Fitness memberships
• Staff and their friends and family.
• Healthy and delicious daily food offerings in our Staff Cafe
• Extensive medical and dental benefits for Employees and their families.

Primary Responsibilities

• Cover Reporting/Spreadsheet Applications.
• Wine Society membership and mailings.
• Confirming reservations, enforcing cancellation and no-show policies, assisting with floor plans and registration desks when necessary.
• Reservations for social events within Club. (E.g. Wine Society, Granite Ball, NYE)
• Addressing Members by names at all times. Communicating member names to dining room managers and servers.
• Attend daily catering meetings to keep abreast of functions relating to dining rooms.
• Greeting, seating and bidding farewell to Members in a friendly, professional manner.
• Reservations for the Granite Dining Room, Bistro, Kitchen Gallery, Terrace and Chef’s Table.
• Organizing daily function sheets and communicating with servers and managers all special requests.
• Maintaining server stations and highchairs.
• Setting dining rooms prior to meal periods as per Member needs and requests.

Required Qualifications

• Smart Serve Certification.
• Knowledge of Excel and Spreadsheet applications an asset.
• Excellent Communication and Social Skills.
• Emotionally Mature, Respectful and Sincere.
• Minimum Grade 12 education and 1 year related work experience.
• Required to work weekends, weekdays and/or holidays, AM and PM.
• Understanding all policies, procedures, standards, guidelines and specifications.
• Ability to remain calm under pressure while working in a demanding, fast-paced environment.
• Superior phone manner.
• Strong organization skills and able to prioritize and take direction.
• Well Groomed and Courteous.
• High attention to detail.
• Fluent in English (Written and Verbal)

About The Granite Club

The Granite philosophy of uncompromising quality is showcased in its state-of-the-art athletic facilities, world-class events and programs for all ages, delectable dining experiences and personalized services, each tailored to suit the varied needs and desires of its diverse and sophisticated Membership.

The Granite Club is Canada's premier private Members' family, athletic, recreation and social club. Located in north Toronto, we offer our 12,000 Members the highest standard of facilities, programs and services.

We strive to recruit enthusiastic, dedicated individuals with a passion for providing exceptional service. We’ll reward all your hard work with a competitive salary and extensive benefits.

If you are a passionate individual looking to work as part of a growing team, click apply now!

We thank all applicants for their interest; however only those selected for an interview will be contacted.

As part of Granite Club policy, a condition of employment is to perform a criminal background check and a vulnerable sector search demonstrating a satisfactory criminal record prior to commencing employment.

The Granite Club is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided based on the information you provide to the Granite Club Recruiter.

We thank you in advance for your interest in our opportunity!

Apply Now