Logistics Operations Coordinator Jobs

OUR BRAND

At Velour, we believe life in lashes should be effortless. We inspire confidence with premium quality products that help lash-curious consumers succeed with lashes, no matter their eye shape or size.

Our philosophy is simple – everyone can get into lashes. That’s why we design our products for all experience levels with ease of use at our core.

Innovation drives our culture. We continue to challenge prevailing assumptions to deliver premium quality products that transform the lash experience.

Always vegan and cruelty-free.

THE ROLE

We’re growing fast and looking for an experienced member to join VELOUR’s team to support our growing supply chain and operations! The candidate will be contributing to the success of VELOUR by managing inventory through the supply chain from shipments to the warehouses to successful fulfillment of orders across all sales channels.

RESPONSIBILITIES

· Monitor daily order fulfillment at 3PL warehouses, ensuring shipment timeframes and service level expectations are met.

· Create and manage manual orders within Netsuite, 3PL system or through email communication to 3PL warehouse teams. Communicate order issues and tracking to relevant team members.

· Identify and investigate order fulfillment and inventory issues by analyzing problems and communicating with necessary teams; take necessary actions to resolve issues.

· Verify accuracy of data flow between IT systems, working with third‐party IT teams to resolve issues.

· Support with IT integrations testing with Shopify and other platforms as needed, and working with internal teams to test orders.

· Analyze weekly retailer reports to identify potential inventory issues at the retailer’s warehouses/stores, communicate issues to retail planners, and request for store inventory counts if needed.

· Coordinate Sephora endcap merchandising updates, including arranging samples, providing feedback of endcap designs and overseeing in‐store deliveries.

· Support with international expansion strategy from an Operational perspective.

· Assist the operations team with ad hoc tasks as required.

· Monitor, manage and receive all open wholesale orders within Netsuite, EDI/SPS to ensure transmission is accurate and that next steps can occur accordingly

· Act as a point of contact for retail partners with queries about order status, out of stocks/delays, ship windows and order pickups/deliveries

· Assist Finance Dept by making disputes related to Wholesale payment shortages

· Assist with new sku setup for retailers (PIM portal/New item setup forms)

· Invoice orders once shipped via NetSuite

Requirements

· 2+ years of experience within supply chain or operations

· Strong organizational skills and multi‐tasking skills with ability to work in a fast‐paced environment and juggle multiple priorities

· Excellent written communication skills to communicate with internal/external teams

· Strong attention to detail and accuracy of results

· Excellent problem‐solving skills and drive for continuous improvement

· Strong teamwork and communication skills to work with internal and external teams

· Reliable and dependable team player with ability to work autonomously, take initiative and be proactive

· Intermediate MS‐excel skills

Competencies:

• INTERPERSONAL SKILLS – This role demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchanges.
• PRUDENCE – This position must demonstrate a willingness to see the perspective of others and an inherent respect for divergent opinions.
• DECISION MAKING – This role will be required to display the ability to make good decisions and / or lead a sound decision-making process.
• COMPETENCE – The incumbent should demonstrate proficiency in their area of expertise.
• INFLUENCING SKILLS – This Leader will have the ability to successfully inspire peers, subordinates, and managers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Employee is regularly required to talk or hear
• Employees are occasionally required to lift office products and supplies, up to 20 pounds.
• Employees are frequently required to stand, walk, and use hands and arms to reach for items and / or materials.

EEO Statement:

It is Company policy to provide equal opportunity in employment, development and advancement for all qualified persons without regard to age (40 and over), ancestry, sex/gender (including gender identity, gender expression, pregnancy, childbirth and related medical conditions), color, marital status, registered domestic partner status, medical condition, genetic characteristics/information, national origin, physical or mental disability, race, religion (including religious dress and grooming practices), sexual orientation, military and veteran status, or any other classification protected by applicable law.