Register
Recruit Create CV

Reservations Manager Jobs

Reservations Specialist Jobs
By Eldorado Resort At Kelowna, British Columbia, Canada
Knowledge of OPERA property management system is an asset
Informs guests of all Resort policies, procedures, services and offerings and manages all necessary deposits
Has knowledge of selling status, rates and benefits of all Resort package plans
Previous experience in Hotel Reservations or Front Desk required
Positive attitude and excellent communication skills with strong command of the English language
Uses proper telephone etiquette answering guest questions about rates, accommodation options, location and booking channels
Reservations Agent Jobs
By Accor- North & Central America At Banff, Alberta, Canada
Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset.
Strong computer skills with a working knowledge of Word, and Excel.
Your experience and skills include:
Consistently offer professional, engaging and friendly service
Previous reservations or sales experience is an asset.
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously.
Reservations Agent Jobs
By Hotel Arts At Calgary, Alberta, Canada
Manage incoming calls to the Front Office, both internal and external.
Strong verbal and written English communication skills
Accurately quote and input reservations via multiple channels such as phone, email, fax, and online platforms.
Review transient reservations for accuracy in rate codes, billing, deposits, and other relevant details.
Respond promptly to guests' inquiries through the general mailbox, maintaining proper documentation.
Process deposits, cancellations, and no-show reservations.
Reservations Coordinator (Seasonal) Jobs
By Granite Club At North York, Ontario, Canada
Minimum Grade 12 education and 1 year related work experience.
Healthy and delicious daily food offerings in our Staff Cafe
Extensive medical and dental benefits for Employees and their families.
Addressing Members by names at all times. Communicating member names to dining room managers and servers.
Organizing daily function sheets and communicating with servers and managers all special requests.
Excellent Communication and Social Skills.
Reservations Agent - Seasonal
By Deerhurst Resort At Huntsville, Ontario, Canada
Excellent communication skills through phone and email
Previous Reservations experience is an asset but is not required
Experience in a hotel or a related field preferred
Likes talking to people (on the phone and via email) and genuinely enjoys helping others
Loves the challenge of achieving goals
Enjoys discovering or learning something new
Supervisor, Reservations (7638) Jobs
By Toronto Transit Commission (TTC) At Greater Toronto Area, Canada
Strong knowledge of current contact centre operations, customer service principles as well as communications principles, methods and practices.
Skilled in interpersonal relations, especially during high demand and stressful periods.
Have or acquire a thorough knowledge of the TTC’s policies, practices, programs and procedures applicable to the Customer Services function.
Have or acquire a strong working knowledge of the operation and/or use of systems and equipment for the section.
Responsible for supervising the daily operations of Wheel-Trans Reservations Contact Centre and assisting with Wheel-Trans Customer Service operations as required.
Monitoring day-to-day service performance to ensure targets are met with respect to (call handle time, call abandonment levels, staffing hours, etc.)
Reservations Manager Jobs
By InterContinental Toronto Centre At Toronto, Ontario, Canada
Manage the daily activities of the reservations staff. Schedule and assign work.
May serve as “manager on duty” as required.
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
Maintain historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.
Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

Are you looking for a job that offers a great work-life balance and the opportunity to make a real impact? We are looking for an experienced Reservations Manager to join our team and help us provide exceptional customer service to our guests. You will be responsible for managing the reservations process, ensuring accuracy and efficiency, and providing excellent customer service. If you have a passion for hospitality and a commitment to excellence, this could be the perfect job for you!

Overview A Reservations Manager is responsible for managing the reservations process for a hotel, resort, or other hospitality business. They are responsible for ensuring that all reservations are handled in a timely and efficient manner, as well as providing excellent customer service to guests. Detailed Job Description A Reservations Manager is responsible for overseeing the reservations process for a hotel, resort, or other hospitality business. This includes managing the reservations staff, handling customer inquiries, and ensuring that all reservations are handled in a timely and efficient manner. The Reservations Manager is also responsible for providing excellent customer service to guests, ensuring that all guests have a pleasant experience. Additionally, the Reservations Manager is responsible for ensuring that all reservations are accurate and up to date, as well as ensuring that all reservations are properly documented. Job Skills Required
• Excellent customer service skills
• Excellent organizational and time management skills
• Ability to multitask and prioritize tasks
• Knowledge of hotel reservations systems
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and activities
• Ability to work independently and as part of a team
• Ability to handle customer complaints and inquiries
Job Qualifications
• Bachelor’s degree in hospitality management or related field
• Previous experience in a reservations or customer service role
• Knowledge of hotel reservations systems
• Knowledge of local attractions and activities
• Excellent customer service skills
• Excellent organizational and time management skills
Job Knowledge
• Knowledge of hotel reservations systems
• Knowledge of hotel policies and procedures
• Knowledge of local attractions and activities
• Knowledge of customer service principles and practices
• Knowledge of hospitality industry trends
Job Experience
• Previous experience in a reservations or customer service role
• Previous experience in a hospitality management role
• Previous experience in a supervisory role
Job Responsibilities
• Manage the reservations process for a hotel, resort, or other hospitality business
• Handle customer inquiries and ensure that all reservations are handled in a timely and efficient manner
• Provide excellent customer service to guests
• Ensure that all reservations are accurate and up to date
• Ensure that all reservations are properly documented
• Monitor and maintain the reservations system
• Monitor and maintain the hotel’s policies and procedures
• Monitor and maintain local attractions and activities
• Handle customer complaints and inquiries
• Supervise and train reservations staff