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Reservations Agent Jobs
Company | Accor- North & Central America |
Address | Banff, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-24 |
Posted at | 8 months ago |
Company Description
- Work closely with Sales, Front Office and Accounting teams to ensure all client expectations are met and/or exceeded.
- Assist with duties within other Reservations Segments (Leisure, Tour & FIT & Groups) when required.
- Correspond with guests/clients via email or telephone phone while monitoring Reservations voicemail regularly.
- All other duties as assigned.
- Efficiently produce and execute daily reports for segments, auditing reservations and updating as needed.
- Consistently offer professional, engaging and friendly service
- Make room reservations, handle internal and external communication for leisure/Group/Tour & FIT segments as assigned within the department.
- Subsidized staff accommodation provided on-site for full time status
- Duty meal in our newly renovated staff cafeteria
- Comprehensive Wellness Platform (LifeWorks)
- Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
- Discounts on food & beverage/fitness centre/spa/golf
- Employee Travel Program
- Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously.
- Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
- Previous reservations or sales experience is an asset.
- Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset.
- Strong computer skills with a working knowledge of Word, and Excel.
- Fast-paced, upscale, luxury hotel
- Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
- Hospitality employees worldwide making this a great place to develop lifelong connections
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