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Reservations Supervisor Jobs

Reservations Specialist Jobs
By Eldorado Resort At Kelowna, British Columbia, Canada
Knowledge of OPERA property management system is an asset
Informs guests of all Resort policies, procedures, services and offerings and manages all necessary deposits
Has knowledge of selling status, rates and benefits of all Resort package plans
Previous experience in Hotel Reservations or Front Desk required
Positive attitude and excellent communication skills with strong command of the English language
Uses proper telephone etiquette answering guest questions about rates, accommodation options, location and booking channels
Reservations Agent Jobs
By Accor- North & Central America At Banff, Alberta, Canada
Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset.
Strong computer skills with a working knowledge of Word, and Excel.
Your experience and skills include:
Consistently offer professional, engaging and friendly service
Previous reservations or sales experience is an asset.
Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously.
Reservations Agent Jobs
By Hotel Arts At Calgary, Alberta, Canada
Manage incoming calls to the Front Office, both internal and external.
Strong verbal and written English communication skills
Accurately quote and input reservations via multiple channels such as phone, email, fax, and online platforms.
Review transient reservations for accuracy in rate codes, billing, deposits, and other relevant details.
Respond promptly to guests' inquiries through the general mailbox, maintaining proper documentation.
Process deposits, cancellations, and no-show reservations.
Listing & Distribution Supervisor (Hotel Reservations Background)
By Upstay At Canada
1-3 years of experience in property management or hotel rooms division environments in hotels, resorts, short-term rentals, or real estate industry.
College diploma or bachelor's degree, preferably in Business or Hospitality/Hotel Management.
Proficiency in Microsoft Office, Google Drive, Google Hangouts, Slack, and familiarity with hotel property management systems (preferred).
Maintain regular contact and establish strong relationships with OTA account managers, in collaboration with the Revenue and Distribution Manager.
Train and onboard new on-shore employees, sharing knowledge and best practices.
Perform additional duties as assigned by the Revenue and Distribution Manager.
Reservations Coordinator (Seasonal) Jobs
By Granite Club At North York, Ontario, Canada
Minimum Grade 12 education and 1 year related work experience.
Healthy and delicious daily food offerings in our Staff Cafe
Extensive medical and dental benefits for Employees and their families.
Addressing Members by names at all times. Communicating member names to dining room managers and servers.
Organizing daily function sheets and communicating with servers and managers all special requests.
Excellent Communication and Social Skills.
Reservations Agent - Seasonal
By Deerhurst Resort At Huntsville, Ontario, Canada
Excellent communication skills through phone and email
Previous Reservations experience is an asset but is not required
Experience in a hotel or a related field preferred
Likes talking to people (on the phone and via email) and genuinely enjoys helping others
Loves the challenge of achieving goals
Enjoys discovering or learning something new
Supervisor, Reservations (7638) Jobs
By Toronto Transit Commission (TTC) At Greater Toronto Area, Canada
Strong knowledge of current contact centre operations, customer service principles as well as communications principles, methods and practices.
Skilled in interpersonal relations, especially during high demand and stressful periods.
Have or acquire a thorough knowledge of the TTC’s policies, practices, programs and procedures applicable to the Customer Services function.
Have or acquire a strong working knowledge of the operation and/or use of systems and equipment for the section.
Responsible for supervising the daily operations of Wheel-Trans Reservations Contact Centre and assisting with Wheel-Trans Customer Service operations as required.
Monitoring day-to-day service performance to ensure targets are met with respect to (call handle time, call abandonment levels, staffing hours, etc.)
Passenger Service Agent/Reservations
By Air Creebec At Val-d’Or, Quebec, Canada
You consistently offer distinctive customer services.
You can communicate both in French and English (spoken-written); Knowledge of the Cree language and culture are an asset.
You are passionate about customer service.
You are known for your punctuality and your ability to multitask.
You are motivated, enthusiastic and energetic and contribute positively to the team spirit.
You are comfortable learning to use new computer tools.
Reservations Manager Jobs
By InterContinental Toronto Centre At Toronto, Ontario, Canada
Manage the daily activities of the reservations staff. Schedule and assign work.
May serve as “manager on duty” as required.
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
Maintain historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.
Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

Are you looking for an exciting opportunity to lead a team of Reservations Agents? We are looking for a Reservations Supervisor to join our team and help us provide exceptional customer service to our guests. As a Reservations Supervisor, you will be responsible for overseeing the daily operations of the Reservations Department, ensuring that all reservations are handled efficiently and professionally. If you have a passion for customer service and a drive to succeed, this could be the perfect job for you!

Overview A Reservations Supervisor is responsible for overseeing the daily operations of a hotel's reservations department. They are responsible for ensuring that all reservations are handled in a timely and efficient manner, as well as providing customer service to guests. Detailed Job Description The Reservations Supervisor is responsible for managing the daily operations of the reservations department. This includes overseeing the staff, ensuring that all reservations are handled in a timely and efficient manner, and providing customer service to guests. The Reservations Supervisor will also be responsible for ensuring that all reservations are accurate and up to date, as well as ensuring that all customer inquiries are handled in a timely and professional manner. Job Skills Required
• Excellent customer service skills
• Strong organizational and time management skills
• Ability to multitask and prioritize tasks
• Knowledge of hotel reservations systems
• Knowledge of hotel policies and procedures
• Ability to work in a fast-paced environment
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous experience in a hotel reservations department
• Knowledge of hotel reservations systems
• Excellent customer service skills
Job Knowledge
• Knowledge of hotel reservations systems
• Knowledge of hotel policies and procedures
• Knowledge of customer service principles
• Knowledge of computer systems and software
Job Experience
• Previous experience in a hotel reservations department
• Previous experience in customer service
Job Responsibilities
• Oversee the daily operations of the reservations department
• Ensure that all reservations are handled in a timely and efficient manner
• Provide customer service to guests
• Ensure that all reservations are accurate and up to date
• Handle customer inquiries in a timely and professional manner
• Monitor staff performance and provide feedback
• Ensure that all hotel policies and procedures are followed