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Reservations Manager Jobs

Company

InterContinental Toronto Centre
Address Toronto, Ontario, Canada
Employment type FULL_TIME
Salary
Category Hospitality
Expires 2023-05-20
Posted at 1 year ago
Job Description
  • Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
  • Assist in the monitoring of competitors, dynamics of local market, demand generators, and contribute to the hotel pricing and market mix strategy.
  • Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
  • Manage the daily activities of the reservations staff. Schedule and assign work.
  • Other contacts as needed (other hotels, travel and tour representatives, professional organizations, community groups)
  • May serve as “manager on duty” as required.
  • Interact with outside contacts:
  • Maintain historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.
  • Perform other duties as assigned including assisting Reservation Agents in their job functions during peak periods.
  • Promote teamwork and quality service through daily communication and coordination with other departments. Monitor group reservation activity daily and communicate status with sales department. Follow up on tentative sales bookings with respective sales staff to update status. Communicate fluctuations in room occupancy to operations so that appropriate staffing adjustments and efficiencies are maintained.
  • Ensure all staff is properly trained on systems and service standards and have the tools and equipment needed to effectively carry out their job functions.
  • Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
  • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
  • Guests, visitors – to ensure their total satisfaction