Room Reservations Coordinator Jobs

Knowledge of OPERA property management system is an asset

Informs guests of all Resort policies, procedures, services and offerings and manages all necessary deposits

Has knowledge of selling status, rates and benefits of all Resort package plans

Previous experience in Hotel Reservations or Front Desk required

Positive attitude and excellent communication skills with strong command of the English language

Uses proper telephone etiquette answering guest questions about rates, accommodation options, location and booking channels

Works with Mailroom Manager to fulfil and send out large orders

Identifies low stocked items and works with Mailroom Manager to replenish stock using existing warehouse inventory

Works with Mailroom Manager to ensure sufficient stock of collateral is held at the warehouse and supplies sent over when required

Strong organizational + multi-tasking skills

English language skills (verbal + written)

works with Mailroom Manager to fulfil and send out large orders

Minimum Grade 12 education and 1 year related work experience.

Healthy and delicious daily food offerings in our Staff Cafe

Extensive medical and dental benefits for Employees and their families.

Addressing Members by names at all times. Communicating member names to dining room managers and servers.

Organizing daily function sheets and communicating with servers and managers all special requests.

Excellent Communication and Social Skills.

Strong knowledge of current contact centre operations, customer service principles as well as communications principles, methods and practices.

Skilled in interpersonal relations, especially during high demand and stressful periods.

Have or acquire a thorough knowledge of the TTC’s policies, practices, programs and procedures applicable to the Customer Services function.

Have or acquire a strong working knowledge of the operation and/or use of systems and equipment for the section.

Responsible for supervising the daily operations of Wheel-Trans Reservations Contact Centre and assisting with Wheel-Trans Customer Service operations as required.

Monitoring day-to-day service performance to ensure targets are met with respect to (call handle time, call abandonment levels, staffing hours, etc.)

Manage the daily activities of the reservations staff. Schedule and assign work.

May serve as “manager on duty” as required.

Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.

Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.

Maintain historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates.

Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.