Reservations Agent Jobs

Are you a multitasking maestro with a passion for turning guests' dreams into reservations reality? Do you have a knack for balancing room inventory? If so, we want you to be the next Reservations Agent at Hotel Arts!

What You'll Do

• Accurately quote and input reservations via multiple channels such as phone, email, fax, and online platforms.
• Respond promptly to guests' inquiries through the general mailbox, maintaining proper documentation.
• Maintain balanced room inventory during high-demand periods.
• Support the Group Reservation Agent as needed
• Review transient reservations for accuracy in rate codes, billing, deposits, and other relevant details.
• Assist with managing corporate rates codes and profiles.
• Complete daily reports generated by the PMS.
• Perform additional duties as assigned.
• Collaborate with various departments to resolve guest concerns effectively.
• Process deposits, cancellations, and no-show reservations.
• Manage incoming calls to the Front Office, both internal and external.

Job Requirements

• Attentive to details
• Passionate about relationships
• Strong verbal and written English communication skills
• Ability to problem solve
• Proficiency in using reservations systems, such as Opera, iHotelier, and Microsoft Office Suite

Please apply online with your resume to the attention of the Human Resources Department. Please include in your cover letter your years of experience in the service industry and why you would be a great fit for our team.

To learn more about Hotel Arts, please visit our website at: www.hotelarts.ca

To learn more about the Hotel Arts Kensington, please visit our website at: www.hotelartskensington.com

Applicants who do not already have legal permission to work in Canada will not be considered.

Please be advised that only candidates selected for an interview will be contacted.

Hotel Arts Group is an Equal Opportunity Employer.