Passenger Service Agent/Reservations

TEMPORARY REPLACEMENT
YOUR ROLE
Answer telephone information requests, give customers information on rates, flight schedules and connections, reserve seats and offer customer service at the airport counter for scheduled and chartered flights.
Issue tickets, prepare boarding passes, check luggage and work at boarding gates.
Actively participate in the process of continuous improvement of our methods, practises and support for the training of your colleagues in order to keep the excellence of our customer service.
DO YOU HAVE THE PROFILE?

• You are motivated, enthusiastic and energetic and contribute positively to the team spirit.
• You are passionate about customer service.
• You can communicate both in French and English (spoken-written); Knowledge of the Cree language and culture are an asset.
• You are comfortable learning to use new computer tools.
• You consistently offer distinctive customer services.
• You are known for your punctuality and your ability to multitask.