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Reservations Ticketing Agent Jobs

Company

Royal Jordanian
Address Montreal, Quebec, Canada
Employment type FULL_TIME
Salary
Category Airlines and Aviation
Expires 2023-08-01
Posted at 9 months ago
Job Description

About the job


Book and Issue tickets for passengers on scheduled flights. Provide customers with accurate information about Royal Jordanian flights, times, dates and tickets' prices.


Duties & Responsibilities:

  • Follow up and coordinate with customers to meet their requests
  • Inform clients of essential and accurate travel information, such as travel times, flights , availability , transportation connections, prices , Make and confirm reservations, explain rules and give quotes and fares, issue their tickets and arrange Hotel vouchers for certain destination if needed
  • Compile daily balanced sales transaction reports and deliver the cash to the accountant at the end of each day.
  • Perform other related duties as assigned from the direct Supervisor/Manager.
  • Book and issue rail way tickets for certain destination
  • Process tickets refund or compensation and coordinate to handle the refund amount/Cash to customers
  • Implement airlines polices & procedure and insure that quality standards are met
  • Issue Tickets and collect deposits or payments by credit card charge, check or cash.
  • Assist in re-scheduling cancelled or delayed flights
  • Promote RJ special offers & services such as CIP lounge , Go crown, RJ mobile application/ website
  • Handle customer requirements/requests professionally ensuring minimum complaints
  • Handle & coordinate special passenger’s needs & requests such as medical cases , stretcher case , UMNR.
  • Coordinate & communicate with RJ Outstations offices regarding special fare tickets and rules
  • Issue & collect excess baggage charges
  • Obtaining & coordinating for the process of issuing employees tickets or discounted tickets



Knowledge & Skills Required:

  • Negotiation skills
  • Ability to work under pressure.
  • Reservation and ticketing knowledge
  • Decision making
  • Travel industry knowledge
  • Problem solver
  • Local laws
  • Communication Skills



Qualifications:

  • Bachelor’s Degree in Marketing, Business Administration or any related field
  • Minimum 2 years of airline sales experience


Only candidates under consideration will be contacted.