Advisor – Ticketing Operations Management

Advisor – Ticketing Operations Management

Permanent Position

We were born from an eclectic troop of performers. Come live the experience of being yourself every day to create the extraordinary.

OUR MISSION

Since 1984, Cirque du Soleil Entertainment Group has been focusing on ever more creative and magical work in order to constantly push the limits of the imagination and surprise spectators! Innovation and creativity are at the heart of our shows and will continue to transcend our upcoming productions around the world.

Today, we have a place for those who have a marked taste for thinking up exceptional products, for ensuring the smooth running of operations, for putting their ingenuity at the service of their team, in addition to contributing to enhancing their expertise and develop practices unique to Cirque du Soleil!

So don't wait any longer and join the Cirque adventure! You will meet ambitious people and people passionate about the world of entertainment!

YOUR MISSION

As an Advisor – Ticketing Operations Management for touring shows, you will report to the Ticketing Operations Director. You will play a crucial and central role in achieving the business objectives of the Touring Shows division at Cirque du Soleil.

• Monitoring and managing ticket inventories, anticipating necessary measures based on market trends.
• Planning the workload related to ticketing operations for each market under your responsibility, ensuring their execution and monitoring.
• Conducting sales performance analyses for past and current markets.
• Responding to emergencies outside of established working hours.
• Collaborating with multiple departments to ensure coverage of legal, financial, and tax aspects.
• Planning, coordinating, and executing essential steps in show programming.
• Taking responsibility for programming offers in ticketing systems, in collaboration with partners when necessary.
• Explaining established strategies and guiding various ticketing partners.
• Acting as a reliable internal communication channel for information dissemination.
• Ensuring the quality of information distributed on various sales platforms and ticketing products.
• Developing and presenting pricing strategies aligned with defined objectives to the management.

YOUR UNIQUE EXPERTISE

• Profound knowledge of ticketing software: Outbox and Ticketmaster.
• A college diploma and a minimum of 5 years of relevant experience in a similar position.
• Excellent proficiency in both French and English, both orally and in writing / proficiency in a third language is a significant asset.
• Mastery of the Microsoft Office suite.
• The ability to work on multiple projects simultaneously in a changing environment.
• Intermediate to advanced Excel skills.
• Strong organizational and prioritization skills.
• Excellent ability to handle pressure and a heavy workload.

To keep pace with the creation, production and distribution of our products, our employer proposal is unique.

Here Is An Overview

• Personalized support adapted to your professional ambitions: training program, regular check-ins, inter-team contribution.
• An inclusive hybrid work mode based on team experience and flexible working hours
• Professional growth focused on high quality projects to propel your career
• A culture focused on the development of fair practices and unifying events
• Access to an individual office on the days you come to the Montreal Studio, a stimulating environment that will allow you to put all your creativity to good use
• A group insurance program, RRSPs and other benefits that we will be happy to present to you

Cirque du Soleil Entertainment Group is committed to creating and maintaining an accessible and inclusive workplace. Proud ambassador of equality in employment, Cirque du Soleil Entertainment Group is committed to eliminating discrimination based on age, skin color, origins, religion, sex, gender, sexual orientation and any other characteristic. Neutral and inclusive writing is now preferred for all new job postings.