Ticketing Intern Jobs

Developing and presenting pricing strategies aligned with defined objectives to the management.

Advisor – Ticketing Operations Management

Taking responsibility for programming offers in ticketing systems, in collaboration with partners when necessary.

A college diploma and a minimum of 5 years of relevant experience in a similar position.

Profound knowledge of ticketing software: Outbox and Ticketmaster.

Intermediate to advanced Excel skills.

Experience with both BSP and ARC

5+ years of experience as a Ticketing Agent

Experience arranging domestic and international travel for multiple corporate clients

Experience as an international rate desk agent (an asset)

Familiarity with passport and visa requirements for international travel

Oversee queues that are assigned to them, including but not limited to schedule changes, ticket exchanges, general invoicing, refunds and more.

Handle customer requirements/requests professionally ensuring minimum complaints

Promote RJ special offers & services such as CIP lounge , Go crown, RJ mobile application/ website

Perform other related duties as assigned from the direct Supervisor/Manager.

Minimum 2 years of airline sales experience

Issue Tickets and collect deposits or payments by credit card charge, check or cash.

Issue & collect excess baggage charges

A competent level of basic computer skills is essential, with extended knowledge of the Microsoft Office Suite desirable.

Provide training to clients and colleagues both face-to-face and remotely.

Project analysis of clients' requirements

A minimum of 2 years Box Office Supervisor experience is essential.

Experience in a customer service environment, and ability to multitask when required.

Previous experience using a ticketing system in a busy environment is essential.

Minimum 2-3 years’ sales experience with supervisory or lead responsibilities

Proven sales success and experience managing a team

Minimum 2 years extensive Customer service experience, coupled with a strong work ethic.

Strong organizational skills with the ability to handle multiple tasks and details efficiently and simultaneously.

Demonstrated conflict resolution skills and the ability to work well under pressure while maintaining a positive and professional approach

Strong prospecting skills and building client relationships.

Ability to manage pressure and a significant workload;

Knowledge of Outbox and Ticketmaster;

An inclusive hybrid work mode based on team experience and flexible working hours

A group insurance program, RRSPs and other benefits that we will be happy to present to you

Being a specialist in events programming on multiple ticketing systems;

Programming promotions in ticketing systems or in collaboration with partners;

Strong organizational skills in order to manage our internal software tools like Confluence, Jira and Amplitude

Build and manage schemas within the Trava platform as required to meet Hopper’s NSOs

Exceptional ability to grasp, manage, and articulate complex systems

Exceptional written and verbal communication skills in English

A minimum of 3 years experience in a ticketing or schedule change specialist role

Excellent computer skills (PC) and eagerness to become efficient in Trava, Excel, internal Hopper platforms

Provide training to clients and colleagues both face-to-face and remotely.

Project analysis of clients' requirements

We can consider all Canada-based candidates able to work from home.

Support users of our software. Users can be our clients or colleagues in other departments.

Ensure that completed tickets are closed including those assigned to other staff

Provide out-of-hours support on a rota basis.

2+ years of experience as a Ticketing Agent

Experience arranging domestic and international travel for multiple corporate clients

Familiarity with passport and visa requirements for international travel

Oversee queues that are assigned to them, including but not limited to schedule changes, ticket exchanges, general invoicing, refunds and more.

Calculate and process ticket exchanges via the GDS, including complex international exchanges

Support the accounting team with research surrounding BSP/ARC reconciliation and debit memos