Event Ticketing Lead Jobs

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits .

Location

Work primarily takes place at North Campus Edmonton. This role is in-person.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Working for the Department/Faculty

The Dean of Studentssupports all students — undergraduate and graduate — in the pursuit of academic and personal success. The Dean of Students collaborates with faculties, offices, and services across all campuses to deliver effective programming and provides leadership on university policies and initiatives. The Office of the Dean of Students coordinates many services that strive to create diverse and inclusive support in all stages of the student experience, including: academic resources, career and professional development health & wellness services, and community resources.

Position

University of Alberta Golden Bears & Pandas Athletics encourages applications for an Event Ticketing Lead with the Golden Bears & Pandas ticketing office. Reporting to the Manager, Events – Marketing – Sponsorship, this leadership position is expected to be highly engaged in managing all aspects of ticket operations and sales for University of Alberta Athletics ticketed home events.

Duties

Ticketing Operations

• Co-manage the recruitment, hiring, training, scheduling and event supervision of all ticket personnel leading up to and during athletic events, ensure effective staffing levels for regular business hours and event nights by maintaining a skilled talent pool
• Provide leadership to facilitate and support box office duties and staffing for all Golden Bears & Pandas Events (Football, Hockey, Basketball, Volleyball, Rugby, etc), while liaising directly with Ticketmaster to ensure UofA Athletics is operating at max efficiency, instating all ticket industry best practices.
• Responsible for the ongoing training of Account Executives and Box Office Representatives on all technical software systems used - including tm1Sales, Archtics, Account Manager, tm1Entry and ticket scanner operation and troubleshooting, as well as tmMessenger.
• Assist in the management of the Golden Bears & Pandas Ticketing system and primary database, ensuring the capture and integrity of product, customer, and sales information

In-bound/Out-bound Ticket Sales, Promotions, & Outreach

• Responsible for managing and assisting with specific day-to-day in-bound/out-bound operations of the ticket office unit, including various marketing/communications functions in support of the department’s overall fan experience and revenue generation efforts.
• Generate new business revenue by proactively planning and selling Golden Bears & Pandas Ticket offerings, including full season seats, half season and mini packages, group tickets and individual game tickets.
• Guide our Account Executives Team to achieving Season Seat and Partial Plan sales goals & targets.
• Responsible for the development of select email & social media campaigns/ticketing communications, proper segmenting of customer lists for targeted messaging, requesting creative assets for the ticket office unit, and managing ticket office web pages and consumer-facing sites to provide information, generate leads, and drive ticket sales.

Data & Financial Management

• Actively participate in event settlement and provide audits and attendance reports for major event settlements as required
• Ability to produce custom sales, attendance, inventory and financial reports for internal and external stakeholders based on ad-hoc requests to be run and distributed as required.
• Maintain up-to-date customer records in accordance with Golden Bears & Pandas policy and practices

Minimum Qualifications

• Demonstrated sense of initiative and the ability to work both independently and as part of a team.
• Minimum 2 years extensive Customer service experience, coupled with a strong work ethic.
• Committed to delivering exceptional guest experiences by effectively responding and assessing customer needs.
• Strong organizational skills with the ability to handle multiple tasks and details efficiently and simultaneously.
• Possess enthusiasm and positive energy along with a passion for sports.
• Demonstrated ability to resolve issues and make decisions using appropriate discretion.
• Strong prospecting skills and building client relationships.
• Post-Secondary Degree in a related field is required. In lieu of formal education, extensive experience in a related field may be considered.
• Demonstrated conflict resolution skills and the ability to work well under pressure while maintaining a positive and professional approach
• Proven ability to maintain and foster positive relationships internally and externally
• Desire to lead a team of Account Executives via hands-on coaching, continual development and personalized attention
• Proven sales success and experience managing a team

Must Have The Ability To

• Demonstrate excellent verbal and written communication skills, along with strong telephone presence
• Must be flexible and willing to work evenings, weekends and holidays, on an as needed basis.
• Demonstrate a commitment to diversity, equity and inclusion.
• Present ideas/concepts creatively and succinctly.
• Deliver results and exceed expectations while working collaboratively with others.

Preferred Qualifications

• Minimum 2-3 years’ sales experience with supervisory or lead responsibilities
• Previous experience with Ticketmaster Archtics and/or a CRM software preferred but not required