Reception Team Assistant Jobs

RECEPTION TEAM ASSISTANT

POSITION TITLE Reception Team Assistant

REPORTS TO Manager, Patient Services

POSITION STATUS Temporary, Full-Time (up to 6 months)

DIVISION / DEPARTMENT Patient Services

LOCATION Waterloo

COMPETITION NUMBER 23-C-038

POSTING DATE September 5, 2023

CLOSING DATE 430 pm, September 12, 2023

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Reception Team Assistant, you will provide reception and administrative support for Home and Community Care Support Services Offices. Initial point of contact for enquiries from the public and other involved parties. Performs various general office duties as required. support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Maintaining office inventory (i.e., long term care packages, Home Care documents, etc)
• Responding to and directing incoming phone calls and inquiries
• Greeting visitors and guests to the Waterloo Office
• Provide direction to guests relating to deliveries, facility maintenance or meetings; and/or collaborate, support and liaise with HCCSS WW staff where appropriate.
• Sorting and distributing daily mail, preparing outgoing correspondence (Access AFM platform to access, print and mail necessary patient related communication)
• Securing and/or shredding confidential documents as required
• Providing administrative support to office staff as required
• Generating reports, data entry pertinent to the reports, assembling and maintaining files with pertinent information; verifying that all relevant documents have been completed and filed; sending notification to internal team members when actions or follow up is required
• Coordination of all incoming and outgoing mail, courier exchange, in-house printing jobs and distribution of patient reports to the appropriate community team folder
• Other duties as required.

What must you have?

• Able to relate effectively with sensitivity, tact and discretion to clients, family members, staff and the public, along with ability to maintain confidentiality.
• Oral and written fluency in French language an asset.
• One to two years of relevant administrative office experience
• Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills
• Ability to communicate effectively in both oral and written formats with internal staff and external clients
• Successful completion of grade 12, plus an additional program of up to one year in duration (business administration, office administration, etc.)
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
• Proven experience with multi-line switchboard
• Ability to work effectively in a team based setting, organize workload and prioritize work to meet deadlines, along with the ability to multi-task and respond to changing priorities, and to work independently

What would give you the edge?

• Familiarity with medical terminology, and office administrative procedures/concepts
• A college diploma in the health or social services field, or business/office administration
• Knowledge of services provided by Home and Community Care Support Services
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer

• Membership in a world class defined benefit pension plan
• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities

Who are we?

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

What do you need to know?

This position will be expected to be onsite in the office on a regular/rotational basis and/or as determined by the Employer. The successful applicant must be willing and able to attend onsite as required.

How do you apply?

Interested candidates should submit their resume and cover letter before 430 pm on Tuesday, September 12, 2023, stating Competition # “23-C-038- Reception Team Assistant” in the subject line of the email, to [email protected]

If you are already an employee of Home and Community Care Support Services, submit your resume to [email protected].

By submitting an application, applicants are consenting to the sharing of their personal information with individuals from Home and Community Care Support Services Waterloo Wellington who are participating in the selection process.

All applications will be reviewed however, only those selected for an interview will be contacted.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.