Website Maintenance And Administrative Assistant

As a Website Maintenance and Administrative Assistant, you will play a crucial role in ensuring the smooth operation of our online presence and day-to-day administrative tasks. You will be responsible for website maintenance, social media updates, order processing, phone communication, and facilitating deliveries.

Responsibilities:

Website Maintenance:

• Regularly update and maintain our website to ensure it is current and functioning optimally.
• Collaborate with the web development team to implement necessary improvements and enhancements.

Social Media Management:

• Manage and update our social media accounts to keep our audience engaged and informed.
• Create engaging content and schedule posts to maintain an active online presence.

Order Processing:

• Ensure accuracy and efficiency in order processing to meet customer expectations.
• Generate sales and purchase orders for products bought through the website and for items procured for the website.

Phone Communication:

• Professionally handle incoming phone calls and direct them to the appropriate person or department.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.

Logistics and Deliveries:

• Coordinate and organize deliveries for website orders and other relevant shipments.
• Work closely with logistics partners to ensure timely and accurate deliveries.

Order Fulfillment Support:

• Assist with order fulfillment and packing processes as required, ensuring orders are prepared accurately and efficiently.

Qualifications:

• Proficiency in using content management systems (CMS) and basic web development skills are a plus.
• Previous experience in website maintenance, administrative support, or a related role preferred.
• Detail-oriented with a commitment to delivering high-quality work.
• Customer-focused with a positive and proactive attitude.
• High school diploma or equivalent; additional education or relevant certifications a plus.
• Ability to work independently and collaboratively as part of a team.
• Excellent organizational and multitasking abilities.
• Strong communication skills, both written and verbal.