Program Manager - Fulfillment Center (Toronto, On)

Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About This Team
Global Fulfillment (GF) is responsible for all physical product movements from the shipping dock of factories to our store or guests, including distribution, logistics, trade compliance and engineering. The team completes this objective while scaling for growth and achieving targeted performance, including service, costs and employee safety.
The North American (NA) Infrastructure Program team oversees all strategic initiative in both Canada and the United states Distribution Centers. The initiatives are typically a blend of physical infrastructure with technical components. The team is responsible for leading initiatives through the planning, execution, delivery, and supporting phases, with the ultimate directive to complete initiatives on time and on budget while following PMO standards.
day in the life

• Monitor program and project performance against plan as measured by milestones, KPIs, and supporting metrics
• Actively manage, and provide line-of-sight to PMO and functional leadership to issues, risks, and required decisions across the program scope and component workstreams
• Build and efficiently communicate program status
• Manage the tracking of program budget, change requests, and intake management
• Manage a large high-complexity program or multiple concurrent projects within the Global Fulfillment Distribution portfolio and partner with PMO leadership and Distribution Leadership to build detailed project plans, facilitate charter creation, including integration touchpoints, dependencies, and sequencing
• Collaborate cross-functionally to identify opportunities to drive productivity, reduce costs, better leverage resources, and increase operational efficiency
• Maintain consolidated resource and timeline views across the program
• Monitoring projects and overseeing project managers to ensure goals are met
• Work with internal stakeholders to create program and project charters (scope, objectives, cost, benefits, resourcing, risks) and workplans

Qualifications

• B.A./B.S. in Business, Engineering, or technical area required
• Minimum of 7-10 years’ experience in consulting, project management, program management, or a similar field
• Experience Apparel/Footwear industry preferred
• Experience with managing large project, program, or portfolio budgets
• Established history of managing multiple projects simultaneously with progression into program management.
• End to end program life cycle experience on large cross functional initiatives (been there done that)
• Experience managing cross-functional programs with dotted line management responsibility.
• MBA or other Master’s degree preferred
• Experience in Project Management and Consumer Supply Chain Operations preferred

Skills

• Proficient in Microsoft Office Suite products
• High-level management and leadership skills
• Cost control and budgeting skills
• Teamwork and motivational skills
• PMP or other project and program related certifications a plus
• Ability to schedule and manage tasks effectively.
• Conflict resolution and problem-solving skills
• Written and verbal communication skills
• Risk management
• Proficient in Microsoft Project

must haves

• Communicate with honesty and kindness and create the space for others to do the same.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Foster connection by putting people first and building trusting relationships.

Additional Notes
Authorization to work in Canada is required for this role.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. In addition to our competitive Total Rewards offering, we also have personal and professional development offerings. Our offerings recognize our teams for their performance and support whole person development, including support for employees on how to grow their career:  

• People networks, mentorship programs, and leadership series (to name a few)
• Fitness & yoga classes
• Generous employee discount
• Parenthood top-up
• Extensive catalog of development course offerings
• Paid time off
• Extended health and dental benefits, and mental health plans
• Savings and retirement plan matching

Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.