Pest Control & Hoarding Specialist (2023-190-Cc)

Employment Type

Full Time, Bargaining Unit

Work Hours

35 hours/week

Work Setting

Exclusively Onsite, 540 Cedarvale

Salary

External Rate: F7 - $46,584

Internal Rate: F8 - $47,535

Application Deadline

Open until filled

Program Overview – Supportive Housing, Community Care

The Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; nursing services; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

What You Will Do

• Conduct tenant needs assessments and create care plans for individuals who have current or past hoarding tendencies and /or limitations for unit maintenance. Engage tenant in identifying any issues/problem areas inside the unit for creating a healthy living environment.
• Identify resources and develop collaborative plans with tenants in respect to issues of hoarding behaviour.
• Ensure tenant ownership and empowerment through processes of decluttering units.
• Encourage and support tenant engagement in the ongoing management of their unit to achieve positive outcomes related to decluttering, garbage removal and preparation for pest treatments. Collaborate with Housing team and external contracts for the disposal of items.
• Work with and educate tenants to understand the relevance of pest control management and support tenants to properly prepare units for pest control treatments.
• Liaise with Supervisor, Manager, and support staff team to coordinate information sessions for tenant communities and ‘one-to-one’ to coaching on de-cluttering and maintaining healthy living environments.
• Collaborate with support teams, Supervisor/Manager, and housing staff to plan and facilitate appropriate pest control treatments.
• Monitor and review tenant needs and community issues and communicate the information to the Supervisor of Housing Supports and/or Manager.
• Provide crisis intervention and conflict resolution with residents when required.
• Adapt and evaluate decluttering plans and programs on a regular basis while working with tenants to meet changing needs.
• Coach and educate tenants on their responsibilities as per the signed tenancy agreement with WoodGreen. Work with tenants to ensure a clear understanding of housing concerns as related to fire safety with hoarding and participation in pest control treatments.
• Attend Hoarding Network and other community-related meetings to network and keep up to date on best practices for hoarding supports and follow up for behavioral issues that impede progress.
• Help tenants to set and achieve realistic goals with respect to bringing their units to an acceptable safety standard. Help tenants to achieve set goals through supportive means such as encouragement, coaching, psycho-socio education, and de-escalation.

General Responsibilities

• Carry out administrative procedures and maintain appropriate records with respect to pest-control treatments and interventions.
• Ensure the anti-racism objectives and principles of the organization are achieved within the program.
• Uphold confidentiality policies regarding tenant information.
• Represent the unit on internal staff committees as directed.
• Responsible for upgrading training and education as directed.
• Prepare statistical and narrative reports/updates of the interventions for the Manager.
• Participate in regular supervisory sessions with the Supervisor and regular staff/unit meetings.

What You Bring to the Team

• Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).
• Post-Secondary Degree in Social Work or related field; or Diploma in Social Services with several years of related experience.
• Knowledge of bed bug and other pest concerns, pest control procedures and solutions.
• Knowledge of best practices for hoarding support and follow up.
• 2+ years of experience in social services working with individuals who have history of homelessness, low income, addictions and mental health challenges.

What Will Set You Apart

• Applied computer skills (MS word, Microsoft Office 365 /Teams, Excel).
• Experience with needs assessments and coordinating services and implementation.
• Experience with Pirouette database is an asset.
• Understand resistive behaviour and apply relevant strategies to move forward.
• Demonstrated cultural competency with the ability to communicate and engage with individuals from diverse ethnocultural backgrounds and levels of abilities.
• A second language is an asset.
• Demonstrated knowledge of client-centred, anti-racist, and anti-oppressive frameworks.
• Experience working with individuals who have experienced violence, addiction, abuse or homelessness.
• Self-motivated with the ability to problem solve individually, and as part of a group.
• Interpersonal and team work skills; ability to work cooperatively with team members.
• Comfortable working in an environment in which clients may be angry and exhibit anti-social behaviours.
• Strong ability to multi-task, organization skills and prioritizing efficiently.
• Positive and goal-oriented; understand the change process is labour and emotionally intensive.
• Experience in crisis response and intervention, de-escalation, advocacy and negotiation skills.
• Excellent oral, and written communication and documentation skills.

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