People Operations Specialist, Hr Shared Services Centre

About Tencent America

Tencent America is the US branch of Tencent, a leading provider of Internet services in China. Among the key areas are investments, gaming, artificial intelligence, cloud services, entertainment, and internet services. Some of our partner companies and brands are WeChat, QQ, Tencent Cloud, Activision, Epic Games, Halfbrick Studios, King, and Riot Games. Our US headquarters is in Palo Alto and we have other offices in New York, Los Angeles and Seattle. Our growth strategy is focused on attracting the best people and creating an amazing work atmosphere that balances the energy of a start-up with the resources of a global innovation leader. As a Chinese company which is pursuing new markets and growing rapidly in the US, we maintain an entrepreneurial spirit and open mindset. If you are eager to do groundbreaking work in a friendly, cross-cultural environment, we can provide unparalleled stability, resources, access to more than a billion users, and an international perspective. If you, like us, are ambitious and self-driven, we invite you to explore Tencent America. Come join us and explore the power of human connection!

Roles & Responsibilities

• Process and respond to employee and manager inquiries related to employee life cycle via ticketing system (Service Now) as Level 2 Agent and promote articles available as Self Service – Level 1
• Accumulate standard employee and HR agent FAQ, improve employee experience by providing end to end HR solutions to solve their issues.
• Manage Employees Lifecyle HR Operations service tasks for assgined countries in Americas region, including employee onboarding, off-boarding, internal transfer, benefit operation, global mobility etc, according to HR SSC's working procedure/SOP and given SLA with a high accuracy level
• Support and assist in other HR-related duties and ad-hoc tasks.

Requirements:

• Bachelor's degree in Human Resource Administration, Business Administration, or related fields;
• Self-driven, conscientious, strong adaptability and fast learner;
• Detail-oriented and organized.
• 3-5 years’ HR operations experience，experience in a HR shared service supporting multiple countries are preferred;
• Prior experience using HR systems(e.g Workday) and case management/ticketing tool, ServiceNow;
• High Customer Service orientation, and strong problem-solving skills.
• Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and China HQ based teammates will be a huge plus.