People Mobility Operations Manager

About the Company:

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen, China, our two guiding principles are to use technology for good and to provide value to our users. Our growth strategy is built upon attracting the best people and creating an amazing work atmosphere that balances the energy of a start-up with the resources of a global innovation leader.

Position Overview:

The Mobility Manager will play an essential role in immigration and employment compliance, defining international mobility practices, implement global mobility policies & processes. This role will report to the HR Director and partner closely with Global Mobility, HR Operations, Legal and Finance teams in the Americas region and headquarters.

Responsibilities

• Acting as primary resource and regional subject matter expert on all aspects of people mobility operations, including immigration & relocation operations (e.g., visas, work permits and permanent resident processes, employee relocation support)
• Partner with internal & external stakeholders to develop, recommend and implement global mobility processes that improve employee lifecycle experiences, and compliant with all regulatory requirements
• Support explanation of total remuneration package, including offer & benefits and tax calculation support to ensure the tax filing accuracy for employee
• Contribute to the implementation and/or optimizations of global HR systems upgrades by providing local COE insights
• Support to creating efficiencies by having a deeper understanding of current processes, data flows, system capabilities to streamline existing global mobility processes
• Establishing & ensuring Case Management tools are timely maintained to support visa/immigration, relocation and tax cases in the HRIS
• Conduct regular process reviews with internal & cross functional stakeholders, ensure documentation and standard operating procedures (SOPs) of Global Mobility are developed and maintained for easy accessibility
• Ability to develop & analyze Global Mobility & Immigration related reporting. Work with 3rd Party Vendors to provide solutions to internal stakeholders to mitigate mobility & immigration risks.
• Serving as a local POC for all inquiries & provide immigration & relocation support to international assignees, international local hires and international travelers
• Monitor 3rd party vendors performance to ensure SLAs are met

Qualifications & Attributes

• Extensive knowledge of global immigration laws and processes, and knowledge of industry, market and regulatory changes in areas of immigration, relocation and mobility taxation
• Demonstrate the ability to manage Global Mobility vendor relationships/partnership successfully and independently
• Experience with developing immigration & mobility policies and processes to manage relocation and immigration programs at corporate headquarter.
• Knowledge in Global Mobility management is preferred
• Ability to handle highly sensitive and confidential information
• Excellent verbal and written communication skills in both Mandarin Chinese and English languages
• Minimum 8+ years international mobility working experience with HRBP background
• Detail oriented, creative, pragmatic thinker and problem-solver
• Strong multi-tasking skills and ability to deliver results in a fast-paced and dynamic environment
• GMS or CRP Certification is a plus
• Bachelor’s degree or above in Human Resource or related major. A Master’s degree or Immigration Law degree is a plus