Payment Operations Coordinator Jobs

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a highly motivated and skilled Payment Operations Coordinator with a strong track record in Fraud and Risk Management, to join our Payment Operations team. This role is available to candidates across Canada, excluding Quebec.

Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client payments each year. We are continuing to grow at an increasingly fast pace both domestically and internationally.

What your team does:

The Payment Operations team, led by the Director of Payment Operations, is one of Clio’s fastest growing departments, responsible for the rapid scaling of its Clio Payments product throughout North America, and Clio’s broader international footprint! The team is responsible for the entire customer journey - from client intake and onboarding, day to day account management, through to dispute resolution and fraud and credit monitoring.

Payment Operations is a critical function sitting within the broader COO organization at Clio, which is focused on driving results for the company through strategic, operational, and data-driven improvements.

What you’ll work on:

• Engage with customers with a client-centered approach
• Other duties as required.
• Collaborate with relevant internal and external partners to help achieve Clio Payments objectives
• Topics related to making and accepting payments.
• Partner with Director of Payment Operations to identify and resolve customer pain points
• Other payments operations projects which may be required.
• Topics related to onboarding to clio payments.
• Interpreting and communicating the status of payment events in a customer’s account.
• Support Clio customers who have questions or escalations concerning payments, this will include:
• Topics related to payments safety and security.
• Support underwriting, fraud and financial functions in the payments operations team as needed

What you may have

• Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment.
• Comfortable working in a technical operations environment.
• Strong computer skills.
• A passion for customer service and the ability to sometimes manage difficult conversations.
• Demonstrated strong interpersonal and communication skills, both written and oral.
• At least 1 years previous customer success / support experience, preferably in a card payments environment.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers