Manager, Learning & Development (Clinical Educator/Manager) - 1 Year Contract

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

The Manager of Learning & Development (1 year FT contract) will lead the development and implementation of learning experiences for the employees and clinicians of Teladoc Health Canada. The position requires strong leadership, management, and communication skills, as well as a deep understanding of the principles of training and education, the Canadian healthcare landscape, and the unique learning needs of Teladoc Health Canada’s departments and teams, which includes both clinical and non-clinical populations. With a focus on enhancing program effectiveness and continuous improvement, the Manager of Learning & Development will play a key role in Teladoc Health's efforts to provide high-quality training to Teladoc Health staff and clinicians.

This role requires a clinical background, and may be a good fit for a Registered Nurse (RN) with management & training/educator experience.

Role and Responsibilities

• Oversee the development and delivery of foundational on-boarding and role-specific training curriculums for relevant organizational roles
• Keep abreast of industry developments and trends to ensure training remains relevant and up to date
• Provide direct management, guidance and support to the Learning & Development team
• Develop, implement, and evaluate the effectiveness of educational programs and practices to provide high-quality and cost-effective training for staff (clinical and non-clinical) and clinicians
• Evaluate ongoing the effectiveness of training curriculums
• Oversee the development and delivery of learning experiences and professional development opportunities to support employee career growth and skill development
• Manage team performance, including recognition, coaching, discipline, annual evaluation, and supporting opportunities for professional development
• Support the successful launch of new products, policies, partnerships, and pilot projects by overseeing the development of high-quality training assets, in accordance with project deadlines
• Coordinate with stakeholders across the organization to design and deliver educational training programs to their respective teams and departments
• Collaborate with other departments to ensure alignment of training content with organizational goals and OKRs
• Participate as a member of various standing committees and work groups that relate to the role and department
• Identify areas for improvement and implement changes as needed
• Other duties as assigned
• Develop, implement, and maintain a centralized system for managing staff training records

Qualifications and Education Requirements

• Proven experience developing and delivering training for diverse audiences, including both clinical and non-clinical learners
• Strong written and verbal communication skills
• Experience with budget management
• Excellent organizational and planning skills
• Strong leadership and management skills
• Minimum of 5 years of experience in healthcare education and/or management (clinical background required)
• Knowledge of current trends and best practices in healthcare education
• Bachelor's degree in education, nursing, or a related field
• Experience working with diverse groups of people
• Strong problem-solving and decision-making skills

Why Join Teladoc Health?

Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives. Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals. Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]