Manager, Facilities Jobs

JLL is currently seeking a dynamic individual for the role of Facility Manager to safely manage and provide leadership to a team of highly skilled individuals. The successful candidate must be Cx focused and able to manage through stressful situations - consistently make effective, high-quality decisions; must develop and effectively manage client and customer relationships.

Please note this role will be for the Ottawa, ON region and candidates will need to be based nearby.

Responsibilities

• Execute operations & maintenance plans safely and in alignment with client goals. Ensure all Client and JLL safety procedures are followed.
• Support the Senior and Regional Manager in the implementation of short and long-term projects for the client project
• Act as point of contact with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met
• Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
• Develop and implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity by working closely with the IFM team and the client.
• Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
• Work with Regional Facility Manager (RFM) to oversee the delivery of maintenance and repair services
• Assist with the development and implementation of the annual management plan for the buildings within the portfolio
• Ensure compliance with JLL minimum operational audit and safety standards
• Develop a strong collaborative team-based environment.
• Assist in the development and management of the detailed, zero-based annual operating budgets
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Other duties as assigned
• Ability to access, analyze and utilize data to drive continuous improvement is a must.
• Review monthly/quarterly variance reporting on all operating budgets for each property on a timely basis

Qualifications

• Must have strong computer skills, including MS Excel, Word and Office
• Ability to align, motivate and lead a team including creating accountability
• Minimum of 4 years industry experience required either in the corporate environment, third party service provider or as a consultant
• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis
• Demonstrated communication skills written and verbal including negotiation and conflict resolution
• Customer Experience (Cx) focused
• Strong organizational skills
• Experience with managing teams budget responsibilities, supplier management, problem solving, and client/ customer relations.
• Travel to remote sites as required with possible overnight stays
• Experience managing multiple property sites
• Comfortable working autonomously or in office settings