Human Resource Coordinator / People Experience Coordinator

Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most.
As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions.. You take ownership of your KPI’s and set stretch goals for yourself. You are adaptable and flexible, willing to step in to help your teammates as required.
As the People Experience Coordinator, you work in partnership with the Care Designer team to lead the recruitment, selection, hiring and onboarding of the BEST Caregivers to deliver premium care to our Clients. You ensure that all people systems and initiatives are executed according to Nurse Next Door’s operating model, purpose of Making Lives Better, core values and brand. You bring our purpose and values to life on a daily basis.
The People Experience Coordinator role is essential in meeting our business goals by ensuring that we have the exceptional and passionate Caregivers to meet our current and future client needs in order to grow the business. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy and our People Promise.
As the People Experience Coordinator, you drive results by:

• Work in partnership with the General Manager, Care Designer, and Care Ambassador, and Sales and Marketing Coordinator to achieve organizational goals
• Manage the end-of-employment process
• Proactively develop community relationships to drive a strong Caregiver referral network through employment centers, local nursing colleges and other avenues
• Champion employee engagement, growth and development opportunities in line with the Year of the Caregiver initiatives
• Coach and mentor new team members using radical candor to help them grow and thrive - while delivering on our people promise..
• Ensure staff to client ratio is 1.5 to 1 in order to deliver continuity of care and enable zero cancellations on client’s visits due to lack of available staff
• Coordinate and lead Nurse Next Door Discovery Day, caregiver training, and ensure Caregivers are proficient in the use of all Nurse Next Door apps and systems
• Collaborate effectively with Care Designers to match Caregivers to Clients to deliver on our Brand Promise of the perfect match
• Build relationships with existing employees to understand career goals and support with identifying a future career roadmap
• Engage ROCK STAR candidate and selling them on the benefits of working with Nurse Next Door while streamlining the recruitment, hiring and onboarding processes
• Lead, implement and ensure 100% adoption of new People programs and special projects as directed
• Follow the Nurse Next Door people recruitment system to lead all aspects of recruitment and building a solid people pipeline
• Oversee administrative policies, procedures and practices to be in compliance with employment standards and Nurse Next Door requirements; be the expert in your local market

Education and Experience Requirements:

• Experience recruiting A-Players in a high volume (10+ staff per month) and fast growth environment in a healthcare setting
• Minimum three years progressive HR management experience with hands on experience with recruitment and hiring. Home health care experience preferred.
• Entrepreneurial drive and desire to always exceed expectations in relation to key performance indicators (KPIs) and stretch goals
• Fluency in other languages other than English considered an asset
• Intentional organization, planning, time management and multitasking skills
• Must be organized and have exceptional attention to detail
• Demonstrated exceptional written and verbal communication skills
• Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment)
• Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
• Experience using Indeed and Hireology preferred

Job Types: Full-time, Permanent
Compensation: $45,000.00-$60,000.00 per year + Extended Health Benefits
Benefits:

• Opportunities to grow personally and professionally through ongoing training
• Extended health care after 3 months (50% employer paid)
• Free on-site parking
• Company social events and awards program
• One-on-one coaching and peer mentoring to help you excel
• Access to company car for community events
• Committed to bringing our People Promise to life for all staff
• Company culture that admires people, delivers WOW experiences, committed to making a difference, and finding a better way
• Hybrid work model (after first 3 months)

Schedule:

• On call one night per week and one weekend per month
• Some evening and weekend work for community events
• Monday to Friday (8 hours / day)

COVID-19 considerations:

• Nurse Next Door Maple Ridge has a detailed safety plan in place that ensures the safety of our staff and clients, including social distancing, access to personal protective gear when appropriate, and cleanliness protocols.