Jobs: Experience & Culture Coordinator

Experience & Culture Coordinator

Who We Are

KWENCH is a one-stop multi-service work and culture club that provides individuals and businesses with office space, fitness facilities, creative space, learning opportunities, events, community, and food all under one roof.

Our Mission

At KWENCH, we exist to support our members in living happy and engaged lives. We do this by valuing knowledge, wellness, experiences, novelty, curiosity & connection.

Diversity

We are a JEDI (Justice, Equality, Diversity & Inclusion) driven company and employer. We are committed to creating a diverse environment that invites, encourages, and celebrates humans in all their gloriousness. All applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

If this role sings to you but you don’t have 100% of the experience or skills required, we strongly encourage you to still apply. You just never know who exactly we are looking for!

The Role

The Experience & Culture Coordinator is responsible for programming, planning, and executing unique and memorable member events that take place monthly, all to the highest creative standards. Inspired by the KWENCH pillars and mission, programming should add value to our members, the greater community, making KWENCH the place to be! Events include music performances, dinners, drag, learning opportunities, panel conversations and…..you tell us? Schedule must be flexible to accommodate programming, including evenings and weekends.

Salary Range 45-50k

Main Duties

● Build and create a robust database of brands, talent, and instigators so that the KWENCH calendar is capturing/leading the current cultural trends

● Ideate, curate and produce 12 unique and memorable member events each month

● Ensure innovative events & programming are united around our global monthly themes

● Lead the event programming and vibe of the club

● Think big and be ambitious when conceptualizing member events (eg. booking talent, artist residency or installations)

● Propose trends, technology and leading innovations for new event formats (including digital) and collaborate with the team on themes and installations for big events, like KWENCH FEST, and seasonally themed initiatives

● Facilitate events by connecting members to other members and allow opportunities for events to be hosted by members

● Share contacts and ideas, and problem solve with the Member Service Team & Event team

● Plan events so that deadlines and budgets are always met and work closely with the Managers to ensure events deliver on business goals

● Communicate copy for everything you curate and tell the event’s story in a compelling way

● Responsible for uploading all member events to digital platforms for exposure and managing any incoming inquiries and attendee confirmation

● Coordinate scheduling of all staff supporting events, and liaise with other managers for scheduling needs for staffingAttend and oversee the execution of events and providing a point of contact for vendors and partners

● Setup and teardown of all events, including decorations and coordinate staff for resetting the spaces

● Obtain member and manager feedback from eventsProvide a run of show and wrap sheets for all events

● Requires full-time, flexible availability, working nights and weekends as necessary for business and events

● Oversees Club Bar Operations

● Operating and serving alcohol from our KWENCH bar

● Supervises bar team

● Ordering & Inventory Management

Membership Services Secondary Responsibilities

● Act as a first point of contact at the club by greeting and assisting all members and guests in a manner that is inclusive, welcoming and authentic

● Administer concierge duties and respond to member inquiries to ensure an excellent member experience

● Support business development and member sales, carry out site visits with prospective clients and assist with member onboarding and offboarding

● Responsible for opening and/or closing duties of the club

● Answering any inquiries and requests via phone, email or in person

● Responsible for tracking and ordering office, kitchen, cleaning, and coffee supplies

● Preparing and serving coffee and tea service to members throughout the day

● Ensuring the club is clean and presentable at all times

What We Look For

● 1+ years of event programming and customer service experience in a fast-paced environment

● 1+ years of experience in a restaurant or bar environment

● Serving It Right Certification is an asset (or willing to get the certification)

● Personable and a genuine people person

● Self-starter, able to take initiative and work independently

● Ability to adapt to a fast-moving environment where responsibility and deliverables may change

● Excellent organizational skills, someone who is reliable and accountable

● Requires a full-time schedule, with flexible availability, working nights and weekends as necessary for business and events.

What to Expect When You Join KWENCH

KWENCH is dedicated to hiring people that want to pursue their passion and explore their talents. We provide our staff with a supportive and safe work environment.

✔ Employer paid extended health and dental plan for full-time staff

✔ Paid time off and wellness days for full-time staff

✔ A socially responsible and inclusive culture

✔ Locally owned and operated

✔ Female-owned and operated

✔ In-house training and certifications

✔ Inspiration: With one of the most dynamic, creative and diverse communities, KWENCH serves as both a muse and a catalyst for growth and impact.

✔ A certified B Corps company which meets high standards of social and environmental performance, transparency, and accountability

Job Types: Full-time, Permanent

Salary: $45,000.00-$50,000.00 per year

Benefits:

• Vision care
• Extended health care
• Dental care
• Paid time off
• Employee assistance program
• Life insurance

Schedule:

• Evening shift
• Morning shift
• Monday to Friday
• Night shift
• Weekend availability
• Day shift

Ability to commute/relocate:

• Victoria, BC V8T 5L9: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What about this position interests you the most?
• What sector of the Arts most interests you?
• Have you been to KWENCH or any other Coworking Club before?
• What do you know about KWENCH?

Experience:

• Event Programming and Service Industry: 1 year (required)
• Administrative experience: 1 year (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)

Work Location: In person

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