Erp Jr. Support Analyst

ERP Junior Support Analyst

Who We Are

Real Dev Labs is a privately held startup, serving as the tech arm for Silverstein Properties.

We create value beyond real estate. We shape the future of how you work, live and play. Through exceptional service, hospitality, amenities, and technology, we offer an advanced atmosphere of well-being.

The blueprint of our DNA is humanity, and our success offers a platform for bettering the world. We consider ourselves impactful to the extent that we can improve our communities and make the world a better place for future generations.

https://silversteinproperties.com/

https://www.inspireyourday.com/

The Opportunity

We’re looking for a specialist to serve as the primary point of contact for Yardi software users across our entire company.

As part of the IT Department, you will troubleshoot, support and train our Yardi end-users. The candidate will always take the initiative to improve best practices and processes.

Qualifications

• Become knowledgeable of internal procedures and needs, to assist/guide with testing efforts on new functionality, new modules, and upgrades to existing modules.
• Identify and communicate potential system, process, and training improvements that will drive increased user adoption, improved user satisfaction and overall processes.
• Provide client support and technical issue resolutions in a clear and detailed manner through inperson, e-mail, phone, and other platforms of communication.
• Provision and deprovision of users in Yardi.
• Document all requests and resolutions within appropriate SLAs.
• Prioritize, and escalate requests to the appropriate internal or external resources and maintain responsibility of delegated tasks.
• Identify and escalate software defects related to support tasks.
• Review release notes, trainings, and known issues documentation while continually looking for ways to improve all application efficiencies.
• Brainstorm with team members to resolve more complex issues and escalate difficult issues to management.

Additional Skills

• Accounting knowledge is a plus.
• Excellent written and verbal communications.
• Excels in organization and time management.
• Adaptable and open-minded under pressure.
• Possesses willingness to learn on the job.
• Self-motivated and works well in team projects.

Who You Are

You’re driven by teamwork, respect, trust, growth, and humility.

We are looking for open minds to join and help build a team based on deep trust and respect. Being open, honest, and respectfully direct are core traits that are necessary for our team to be the strongest it can be.

You are autonomous, reliable and can contribute within a cross-functional team.

You have experience working in a fast startup-like environment while wearing many hats.

You have experience or desire to work collaboratively in cross-functional teams.

Join our Team

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation, commensurate with experience, and our extensive benefits package. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Trust and Flexibility

We’re a remote-first team. Work where you feel most productive, with our remote/hybrid model, from anywhere in Quebec.

Wellness Culture

We believe in building a safe and open culture where people can be who they are, and where our people’s physical and mental well-being is our top priority. We strive to always offer benefits and initiatives that will improve our team’s health behaviors and engagement.

About Real Dev Labs

Real Dev Labs is a privately held startup, serving as the tech arm for Silverstein Properties; a family real estate development, investment and management firm, headquartered in New York with properties across the United States.

We are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.