Director, Treasury Operations & Transformation

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Working Arrangement
Hybrid

Director Treasury Operations – Transformation & Change Management
North America (NA) Treasury Operations is recruiting a Director, Treasury Operations & Transformation to assist in driving the transformation of NA Treasury Operations at Manulife. Under the guidance of the AVP, Treasury Operations & Transformation, the Director will be responsible to identify opportunities to streamline, centralize, consolidate, eliminate, and automate business processes and controls. The Director will solve business problems, build improved processing capabilities, create efficiencies in the processes while aligning with internal and external regulatory and compliance requirements, and accounting requirements to achieve Manulife’s strategic priorities of delivering cost efficiencies, managing with resiliency, and becoming a digital customer centric organization.
The Director will also be responsible to ensure the control environment (including related accounting) is maintained throughout any strategic development or business process re-engineering initiatives and to ensure that compliance with policies and procedures are fully maintained.
Responsibilities

• Collaborates with leaders and cross-functional business partners to identify change and capabilities to meet future state, regulatory compliance while leveraging technology and digitization tools
• Act as a subject matter expert in treasury operations processes and systems to enhance and identify continuous improvement opportunities to implement viable solutions enhancing efficiency and effectiveness of collection and disbursement processes to safeguard the company’s cash through the design and implementation of technology solutions
• Accountable for the development and delivery of training for new/modified processes and system features including procedures, guides, and presentations
• Engage change initiators (business, operations, IT partners, project teams) for transformational programs/initiatives to integrate change management tools to develop processes that track progress, identify, and address changes issues ensuring senior leadership is updated on progress
• Provide leadership in the analysis of feasibility and impact of business processes and systems, identifying and developing change management value stream analysis of current and future processes including impacts on business, operational processes, and system features
• Implement tools for measuring success of change through key performance indicators (KPIs) and other metrics
• Owns the full-life cycle of root cause analysis including identification of areas for process improvement and business transformation through data analysis, process mapping and stakeholder engagement
• Be the Change Agent for Treasury Operations ensuring proper change management is in place for NA Treasury Operations transitions from current to the target state
• Apply transformational leadership with responsibility to manage, coach and mentor staff within the Treasury Operations team, ensuring staff performance is aligned with Manulife’s values
• Support the development of workforce and workplace plans in support of strategy
• Partner with key project management leaders internal and external to Treasury Operations
• Identify and ensure the application best practices to build transformation and change practitioner competencies with appropriate integration and deployment of key strategies aligned with internal frameworks, methodologies, and overarching plans
• Development and implementation of near and long-term roadmap for strategy realization with a focus on processes and change management ensuring programs/projects are aligned with overall Treasury Operations transformation strategy, key results, and core competencies
• Lead the end-to-end (E2E) business process re-engineering activities across all North America Treasury Operations processes (cash operations, governance, compliance & controls) including process and controls performed by offshore Treasury Operations team

Qualifications

• Executing with Excellence – strong results orientation with the ability to oversee the translation of theories and best practices into practical, results-based solutions, alignment to priorities that adds measurable value to the organization
• Change Champion – demonstrated ability to design, develop and champion the adoption of organizational change
• Experience in delivering complex projects involving system implementation and business process re-design
• Experience in process re-engineering and change management
• 7+ years of experience with progressive levels of responsibility in the financial service industry with experience in treasury, banking, or project/transformation office
• Superior communication skills with an ability to share and synthesize knowledge
• Programming / coding skills (e.g., SQL, SAS), experience with Power platform, Power BI, Alteryx (asset)
• People management and leadership experience (full-time and contingent staff)
• A Professional designation/certification in Treasury, Accounting, Project Management, Business Analysis, Change Management, Process Improvement
• A proven experienced team leader with strong influencing skills to drive change and decision making
• Experience in creating and rolling out transformative processes
• Proficiency in MS Suite including PowerPoint, Word, Excel (including macros and power query), Visio (MS Project is an asset)
• Ability and experience in interacting (presenting, facilitation, decision-making) with senior level management
• Bachelor’s degree in Finance, Business, Computer Science, Information Technology, or related field (or equivalent experience)

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.
About John Hancock And Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com.
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and education savings plans. Additional information about John Hancock may be found at johnhancock.com.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
$100,500.00 CAD - $180,900.00 CAD
If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.