Director, Business Process And Compliance

Company Description

MSC is a world leader in global container shipping. MSC Canada has been serving the Canadian market for over two decades, rapidly expanding our presence nationally to become the number one carrier.

Our values are the beating heart of our business. They are the cornerstone of our company, supporting our vision, shaping our culture, and establishing our future direction.

The Director, Business Process and Compliance acts as champion of business process efficiencies and Compliance across MSC Canada. The ideal candidate is a collaborative influencer and change agent, who is well versed in various methods of process improvement and project management.

Reporting to the VP, Client Services, the Director, Business Process and Compliance drives recommendations through data and analytics to maximize process efficiencies enhance the customer experience within our Client Services group. They will also oversee any regulatory compliance directly impacting our Service, Documentation and Bookings areas.

Key Accountabilities

• Prepare necessary presentations for monthly and quarterly business review.
• Manage the on-demand reports and analysis as required by the leadership team.
• Use statistical tools to identify, analyze, and interpret patterns and trends in data sets that could be helpful for the diagnosis and prediction of customer’s behavior.
• Supervise the release of new projects, including the new CRM project.
• Oversee the delivery and data integrity of KPI reports.
• Foster a culture of close collaboration with internal stakeholders and identify common objectives to scale-up improvement to a multidepartment level.
• Provide regular benchmark and market intel.
• Oversee the delivery of weekly area performance reports to key stakeholders.

Qualifications

• 5 years' experience in a project management function.
• Demonstrates ability to work collaboratively with and influence a cross-functional, matrix group.
• High learning agility, high change agility, and sense of urgency.
• Minimum 5 years' experience leading a team within a customer service, logistics, supply chain and/or a similarity complex environment/sector.
• Minimum undergraduate degree, a Master's degree or MBA, an asset.
• Highly analytical with continuous process improvement mindset.
• Effective written and verbal communication skills (Clear with the right narrative, key messages & delivery) in both official languages.
• Advanced computer skills in the MS Office Suite (Microsoft word, Excel, Project, PowerPoint, Visio, and Power BI).
• Advanced understanding of robust business process Mapping/flows.
• Commercial mindset with understanding of the Industry/Business (Transportation/Logistics related experience in Ocean Transportation, an asset).
• Well-developed business acumen and proven stakeholder consultative approach.
• Strong Presentation and storytelling skills through data.

Additional Information

Great people who work hard and look out for each other because we’re a team—it’s that simple!

Just to name a few of our perks:

• Community Involvement.
• Gym facility.
• Employee referral incentive program.
• Flexible health and dental benefits coverage (for all permanent full-time roles).
• RRSP coverage with the Company matching a portion of employee contribution (for all permanent full-time roles).
• Employee mentorship, leadership, and assistance opportunities.
• Tailored training program opportunities for employee development.
• Health & Wellness Program.

Hurry, and apply now!

MSC Canada is an equal opportunity employer, and we welcome and encourage applications from all interested parties. Accommodations are available, upon request, for those with a disability or medical need during any stage of the recruitment process. We thank all candidates for their interest in MSC Canada however, only those candidates selected for an interview will be contacted.