Director, Business Development Jobs

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.
We’re looking for our ne xt Director, Business Development. Cou ld it be you?
Community Trust Company (CTC) is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd.
What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Hybrid and flexible work arrangements
• Work with diverse team members in an inclusive and collaborative environment
• Opportunities to contribute to community causes
• Career growth and development opportunities
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages

What’s it like working as a Director, Business Development at Co mmunity Trust Company?
The Director, Business Development is responsible for developing and overseeing a national business development model to support residential origination targets and increase penetration and market share in the broker channel across Canada. This individual will be responsible for implementing and informing organizational strategic goals and building key partnerships/relationships. The position plays a leading role in defining the business development strategy. The role is responsible for the ongoing development and leadership of the Business Development sales model. This role is responsible for ensuring department goals are met which, in turn, successfully contributes to the overall corporate results. The Director, Business Development is a member of Community Trust Company’s (CTC) Lending Advisory Committee (“LAC”) and Broker Monitoring Committee (“BMC”).
Need more details? Keep reading...
In this role, responsibilities include but are not limited to:
Leadership

• Work as a liaison with Risk Management, Compliance and Internal Audit functions to support business by owning and performing activities, when and where applicable, such as risk and control self-assessments, new initiative risk assessments, risk appetite, loss event reporting, issues management, vendor management evaluations and oversight, compliance assessments, and internal audits.
• Effectively manage talent, including careful assessments and evaluations of team members, hold effective career conversations, determine optimal training and recruit and develop a talented and diverse team.
• Partner with Originations Leadership to provide feedback on processes, and application trends and identify opportunities.
• Provide a strong yet constructive approach to challenge traditional processes, support business optimization and champion transformation.
• Provide creative thought leadership while also listening and promoting employee engagement.
• Effectively manage performance, including the establishment of clear goals and expectations, coach team members with candid and regular feedback.
• Champion and emanate our mission: WE CARE deeply about helping Canadians and each other.
• Set appropriate context and direction on the strategic vision and goals of the Program, including the planned initiatives to meet and exceed the ongoing business plan objectives.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators
• Optimize teamwork by articulating how team members work collaboratively to fulfill department and corporate objectives and consistently make time for team building and development.
• Lead by example by performing at high levels across all competencies and leadership capabilities.
• Work collectively with CTC senior leadership to develop and inform a national strategy
• Partner with national associations (MPC, CMBA, etc) and represent CTC at regional and national events.
• Cultivate and drive risk and compliance culture within the function and the organization.

Sales Operations

• Partner with CTC Product teams to develop and implement a preferred partner program, that bolster the overall broker channel strategy in our respective markets
• Ensures through effective oversight the proper implementation of policies, procedures and controls pertaining to Residential Mortgage Lending including OSFI Guideline B-20, Anti-Money Laundering, Know Your Client, Privacy, Complaints Handling and Regulatory Compliance Management.
• Oversight of the Broker Management Program, including onboarding and monitoring
• Develop and implement strategies to maximize revenue growth and responsibly manage expenses.
• Management of the National Sales Support & Events team, including planning and execution of CTC partner events.
• Provides regular reporting to Senior Management on the status and quality of the business, properly identifying emerging trends or issues and proposed resolutions as appropriate.
• Monitors market conditions, industry and external environments for changing trends and activities that might impact the business and make necessary recommendations to the LAC, Senior Management or the Credit Committee.
• Supports all internal, external and regulatory audits that encompass the Program and ensures that all gaps are addressed and remediated in a timely manner.
• Continuously identify and execute best practice process improvements, eliminate redundancies and identify system and/or reporting needs.

Sales

• Identify product or market specific opportunities and/or challenges in the broker channel and work with senior management to implement new strategies/products
• Measure, analyze and report key pipeline, opportunity, forecast and sales/operational productivity metrics and distill insights to improve sales strategies and tactics
• Together with the Marketing and Brand Management team, participate in the update of existing and creation of new broker communications including collateral materials, email content and innovative promotions
• Evaluate under-performing relationships and implement a plan of action to correct partnership and improve efficiencies
• Ensure that our broker’s expectations and experiences are being captured and communicated throughout the organization

So are YOU our next Director, Business Development. ? You are if you…

• Strong knowledge of Google Workspace applications (including Docs, Sheets and Slides).
• Established reputation and well respected in the residential mortgage industry.
• Demonstrated ability to manage key constituent relationships, including customers, business partners, government agencies, etc.
• Minimum 5 years experience in financial related sales experience.
• University degree in business, economics or related field is preferred.
• Strong written and verbal business communication skills and presentation skills.
• Sound analytical thinking, planning, prioritization, problem solving and execution skills.
• Solid leadership skills, with a focus on mentoring and motivating an employee base of professionals.
• Well-defined sense of diplomacy, including negotiation, conflict resolution and people management skills.
• Minimum 5 years management experience in the finance industry.
• High level of integrity, confidentiality, and accountability.
• Minimum of 10 years progressive experience in residential lending.

Sounds like you? Click below to apply!
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
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