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Consumer And Local Fleet Sales Representative (Clf Sales Representative)
Company | OPENLANE |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Motor Vehicle Manufacturing |
Expires | 2023-10-06 |
Posted at | 8 months ago |
ADESA Canada is the largest wholesale vehicle auction and automotive re-marketing services company in Canada. ADESA provides state-of-the art facilities and technologies to help consumers and businesses buy and sell used cars, trucks, RVs, boats, motorcycles and heavy equipment.
- C2D (Consumer to Dealer)
- B2B (Business to Business) or (Dealer to Dealer)
- Support growth of existing customer base and develop opportunities for new customers and business avenues.
- Ensure all auction and OPENLANE ancillary services are presented to ensure optimal customer value and experience.
- Understand internal and customer-facing systems (ADESA.ca, Traderev, etc.),
- Effectively educate and resolve issues for internal and external customers as well as support any new initiatives or implementations.
- Research potential customer KPIs and identify how OPENLANE partners can deliver solutions to address their needs with superior outcomes.
- Initiate and develop lead generation opportunities to meet or exceed target expectations.
- Contribute to sales and conversion growth by facilitating and developing new ideas and opportunities.
- Serve as primary liaison between all customers, auction and OPENLANE departments to ensure an optimal customer experience.
- Assess and triage immediate customer issues enabling on-the-spot resolutions to ensure optimal customer experience and maximize sales.
- Liaise with team members, customers and OPENLANE partners to ensure fulfillment of service level agreements.
- Additional Duties as required to support business evolution and development.
- Act as a guide and mentor for junior team members. Provide feedback and coaching as required.
- Support or participate in special events or meetings as required.
- Primary contact for consumer consignment, including, but not limited to supporting the end-to-end sales transaction and customer experience.
- Perform reporting activities including organizing, analyzing, compiling and verifying data.
- Proven customer service focus.
- Understanding of all aspects of vehicle auctions and/or automotive sales.
- Superior communication skills; written and verbal.
- Demonstrated sales experience and achievements.
- Independent, self-starter.
- Valid driver’s license.
- OMVIC certification or transferrable knowledge; an asset.
- 2-3 years sales and customer service experience.
- Understanding of vehicle valuation and/or residualization concepts, an asset.
- Organizational skills; ability to meet deadlines.
- Proven interpersonal skills; team player.
- Effective problem solving and resolution development abilities.
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